This product does not seem to work as advertised. It seems to be a regular moisturizer. The hyperpigmentation is not fading.
Response from SeoraskincareSep 21, 2026
I'm sorry to hear the hyperpigmentation isn't fading for you — that's not the result we want, and we understand the disappointment.
If you'd be open to discussing this further with us, please feel free to email our team at [email protected]. We can review how it's been used and figure out the right next step for you, whether that's guidance on getting better results or making things right with a refund.
Thank you for your honesty, and we're sorry for the frustration.
- Seora Skincare Team
NM
Namangi M.
I didn't get the 2 creams I bought.I…
I didn't get the 2 creams I bought.I waited on 16 th to be delivered I never get the creams in 3 heritage Dr #11
Salem MA
Response from SeoraskincareSep 21, 2026
I'm sorry to hear you never received your creams — that's not okay, and we want to get this sorted for you.
We weren't able to locate an order under this name in our order system and inbox, so we've sent you here a request for more details.
If you haven't emailed us before though, feel free to email us directly at [email protected]. We appreciate your patience and want to get this resolved for you.
- The SeoraSkincare Team
SM
Shae M.
I purchased the bundle of 2 Seora…
I purchased the bundle of 2 Seora creams for $45. I only received 1 cream. I contacted customer service nothing was done!
Response from SeoraskincareSep 21, 2026
I'm sorry to hear this — only receiving 1 of the 2 creams from your bundle, and then not getting resolution when you reached out, is not okay, and we want to get this fixed.
We've sent you a request for your order information so we can look into this and make sure you receive what you paid for. We tried looking up your name and can't seem to find right now any previous emails to our Customer Support team -- we will look forward to hearing back from you with your information so we can assist you.
We appreciate you letting us know, and we're sorry for the frustration this has caused.
- The Seora Skincare Team
NA
Natalie
No changes
I have been using this product for months and there had been no change to my skin at all. No lightened blemishes! No disappearing dark spots! No visible changes at all! So disappointing
Response from SeoraskincareSep 21, 2026
I'm really sorry to hear this — months of consistent use with no change at all is genuinely disappointing, and that's not the result we want for you.
We'd like to look into what might be going on rather than leave you without answers. If you would be open to discussing this further with us, please feel free to email our team at [email protected]. We can review how it's been used, talk through your skin's history, and figure out the right next step for you, whether that's a different approach or making things right with a refund.
Thank you for your patience with us, and we're sorry for the frustration.
VA
V A.
Product claims are deceiving
Product claims are deceiving. I've used this cream for over one month, and have not noticed any changes with my hyperpigmentation.
Response from SeoraskincareSep 21, 2026
I'm sorry to hear this, and I understand the frustration — that's not the experience we want you to have, and we don't want anyone feeling misled.
If you'd be open to discussing this further with us, please feel free to email our team at [email protected]. We can review how it's been used and figure out the right next step for you, whether that's guidance on getting better results or making things right with a refund.
Thank you for your honesty, and we're sorry for the disappointment.
- The Seora Skincare Team
KB
Kimberly B.
Its a fake product
Received my product, boxes dented, not really product. The real one is sold on TIKTOK, this is a bogus product everyone who purchased it is being charged x2 for profits, freeze your cards ladies, they are going to clean your accounts out. Purchase on TIKTOK from the real distributor starts with a Toon something like that.The real product comes in non-plastic tubes.TOSOWOOG is the real product
VC
venessa C.
I’ll never order from this company…
I’ll never order from this company again the cream works but worked on the wrong part of my skin now the tip of my nose is lighter then the rest of my facial skin and behold the dark spot is still there no improvements whatsoever so i message them twice two days ago and i have yet to get a response back they have very poor customer service communication with their customers so no I don’t and wouldn’t recommend this product
Ok so I finally got a respond after I did this review on this company and their trying to say they responded to my message which no they did not so please don’t let this company fool you guys and they talking about making things right how can they make this right when the cream made the tip of my nose lighter oh and they say don’t put nothing else put their cream what the hell they think I’ve been doing instead of asking how I was using the cream they just insinuating that I’m not using it right like if I’m stupid to use two different creams on my face especially with different ingredients
Ok so this company offered me a solution like aome more cream or a refund which I said refund especially since it did what it did to my skin anyway now here the come again just cause I said refund they said they don’t offer refund so if they don’t offer refunds why as me and their policy is that if not satisfied they offer refunds but here they are with their lies again so not please don’t waste your time with this company on no given day or time
Response from SeoraskincareSep 14, 2026
Hi Venessa, we're really sorry to hear this— that's not the experience we want anyone to have, and we appreciate you sharing your feedback with us.
I would like to address first about the communication with our team. We were able to find your email exchange with us under your name and it shows our team was able to respond immediately on the 17th of August after you emailed us on the 16th. I'm sorry to hear if you weren't able to see our messages, but our team is consistently responding within 1-2 days of receiving emails.
As for your concern about the results of the product -- what you're describing with lightening on the tip of your nose isn't an expected result, and we want to help you get the results you should be seeing. A few tips that can make a big difference: apply a thin layer, let it fully absorb before applying anything else, and use it consistently once daily rather than layering extra product to speed things up. Overlapping onto the surrounding skin or applying more than directed can cause it to affect the area beyond the spot, which sounds like what may have happened here.
If you'd like us to take a closer look at your specific case, feel free to reach out to us at [email protected] with your order number and we're happy to review it with you and make it right.
Thank you again for the honest feedback — it helps us make sure every customer gets the results they're looking for.
RL
Russell L.
This business does dirty tactics like…
This business does dirty tactics like putting you on a prescription. Being that most businesses do this it's become very common unfortunately.
My wife did say it has definitely helped her skin, but the main reason for this review is to let people know the way they do business.
They did offer her half but once again they know this is common with their tactics and that's how they continue to make make money.
Response from SeoraskincareSep 14, 2026
Hi Russell, thank you for taking the time to share this, and we're glad to hear the product has been working well for your wife's skin.
We want to clarify one thing: we believe you may be referring to our subscription service, as we don't offer or require any prescription to purchase. To be clear, our subscription option is entirely optional at checkout — customers can choose a one-time purchase instead, and the subscription can be cancelled anytime by the customers through their account portal anytime. We take it seriously if that wasn't clear in the moment, rather than treating it as just how things are done.
We weren't able to locate an order under your name, as it looks like the purchase was made under your wife's name. Our team responds within 1-2 days of receiving an email, so we'd expect she's already been assisted by now — but if there's anything still unresolved or you'd like us to look into it further, please don't hesitate to email us back at [email protected] and we're glad to help with anything else you both might need.
We appreciate the honesty here, it helps us keep our checkout and subscription communication as clear as it should be.
