Sentry ManagementReviews of sentrymgt.com

Their website isn't very sound and it passes off control to another site to collect payments. My husband and I have tried to create accounts that work and we have both failed. Lots of wasted time. No responses from them. Online chat is useless. Want to do a setup autopay. Don't they're going to charge us every time we do it by phone. There must be better services out there. Homeowners associations take note! Ours has already chosen them but you don't have to replicate the mistake!

No one gets back to you if you email them. Not corporate or local. When you call you're on hold for an hour and if you leave a message and still no one calls back. My payment got lost in the mail so they charged me $120 for lien proceedings and I still tried to contact to resolve and no one got back to me. I have lived in my house for 17 years and I have NEVER not paid my dues. Now because i've waited for resolution they have sent me to an attorney and added another $400 to my bill. I can't even go in and pay my current dues owed. They are unprofessional and are quick to try to scam anyone out of extra money.

They constantly post payments late. I have set up payment with my bank the banks say payment cleared on the 1st Sentry Management says it bounced. After much digging they said my checks are too dark to read so they charge me $20 for bad check it wasn’t bad and if it was too dark maybe you should find another way to maybe manually post the check. I refuse to use their click pay because I don’t trust Sentry and I think the goal is to collect an extra 2O dollars they won’t let you speak to management. I have friends in the community that set up auto pay and Sentry took the money out but still charged a late fee. This company is shady and robbing people who have no choice because it is the company our community chooses to use. I am stressed every month by this I am a senior and I feel powerless and hopeless dealing with this company. I am currently trying to find a reasonably priced lawyer because this is unfair and I can’t take the stress of this anymore

The end of January 2023 I lost all power in my unit. After flipping all the breakers I still didn’t have power so I called an electrician to come out. He found the problem and I paid 225.00 to get it repaired. This was at the main exterior power box so I should be reimbursed as it was not an interior issue. As of January 31st I have sent numerous emails and spoke to 5 associates including 2 managers about this. The power box has tripped again since the original loss of power and fortunately I watched what the electrician did on the original visit and was able to fix it myself. The supposed associate in charge of my property “ W. Perry” refuses to reply to my emails or phone calls even though I told him the power is still going out and I’m concerned about a possible fire. I also told them I travel for a living and if this happens when I’m out of town I will lose all my refrigerated perishables. It is now April 24,, 3 months later and I’ve heard nothing from anyone at Sentry Mgmnt. These people and this company are absolutely horrible. Lawsuit?? I am now going to inquire with my attorney. You people don’t care about your properties. Get out of the business and take your lousy employees with you. S. Edwards

I am pretty sure sentry is embezaling money from myself and my neighbors. We USED to have a pool, but have not had one for over a decade. In spite of receving less and less amenities our rates have increased every year to the point where my HOA dues are over HALF of my mortgage. They tried to make me ask them to install a satellite dish in spite of the fact that FCC regulations specifically outlaw them from requiring any such notice. They placed tow stickers on my vehicle that I NEED to get to work giving me TWO days notice before towing my car. They don't powerwash like they claim. They don't put out mulch on a consistent basis. They don't provide the same level of yard upkeep they used to. The gutters are constantly full of leaves. The one thing they did do was repave the pavement so at least there's that. I am sure that wasn't cheap, BUT they also made me pay $2900 to have a tree cut down. I think I am going to contact all of my neighbors that own so we can create our OWN HOA and kick Sentry to the f'ing curb or at the very least I need to investigate our statements and books because something seems crooked. Your days are numbered blood suckers!!!!!

The absolute worst company. Zero communication. They attempted to contact me, apparently "multiple times," via mail to an address I had not lived at in 3 years. When not rectified, because I had no knowledge of it, they continued to place late fees, interested, and a lien on my property. Confirmed they had my current email and phone number and never once reached out. Yenny Perez in the Longwood office is the laziest rep...most concerned about maximizing profit rather than actual providing a service.

Horrible - They write a tons of citations for stupid things around the neighborhood. Expect it to be fixed in 30 days or your fined. Yet, when they need to fix or make something correct they can take 6+ months. I received a citation - fixed it in a few days - they closed it - then reopened it months later saying 4th violation. They don't stand by there decisions.

They never respond to emails or calls. They MIGHT get back to you after a month or more, regardless of time sensitivity. They really shouldn't still be open.