Sentry ManagementReviews of sentrymgt.com

Sentry management has been a major disappointment for many years. You cannot get in touch with anyone. They do very little to keep the community up to par. When I first moved here they were great, now they are basically nonexistent! Our neighborhood looks like trash!

Sentry manages the community I live in and has been a real disappointment to me and my family. There are several items that need to be repaired at the exterior of our town home and I have formally requested service 4-5 times over the last YEAR!! They have never completed any of the items resulting in damage to our property. Their follow up is poor and they appear to have a complete disregard for their customers. If you are considering a management company to assist your HOA association, I would be very careful before contracting with these people. They will make you look bad.

Evil conmen just out to ruin your day and think of any way of getting more money in fines. We actually pay them for 5 years of hell.

Unprofessional, multiple mistakes but the tenants pay for it. Just goes with what HOA states and doesn’t support the residents.

Extremely Unprofessional and Negligent I’ve had an incredibly frustrating experience with this HOA. They’ve ignored maintenance responsibilities clearly outlined in the CC&Rs, including failing to replace missing gutters after a roof installation in 2020. When I purchased my home in 2021, the inspection report flagged these missing gutters, and the HOA was asked to fix the issue but they never did. Even worse, one of their representatives sent me unprofessional emails full of typos and odd remarks - even calling me by the wrong name. It raised concerns about whether he was even sober when communicating with me. He also spread false claims about me to my property manager, saying I submitted multiple maintenance requests in a week when I only submitted one. Meanwhile, my property is left with unresolved issues that fall squarely under their responsibility. This HOA has been not only unresponsive, but also disrespectful and dismissive. If you’re considering buying in this community - beware.

By far the worst management company i been involved with.

The worst company ever. Unresponsive, no communication and targets homeowners.

I live in Albuquerque, NM, and have been researching Sentry as our community is experiencing numerous issues. Poor response to complaints received via email or by phone. They will not tell me when they will (or if they will) fix my sprinklers, as the yard by my condo is dying and no water from the sprinklers. They stated there were too many things being done, and they could not provide the answer or intentions. I should call them back if nothing is done in 3 weeks...??? I even checked the BBB, and they have an A+ rating. I found almost no reviews to support that. There was a meeting scheduled that Sentry canceled 10 minutes AFTER it was supposed to start, 20 residents at the door waiting from before 6:00 pm. The meeting notice said they would lock the doors at 6:00 promptly. That is just a taste of what our community is experiencing. Why is nobody doing anything about the service, or the way things are handled. There is no help, there is no follow up, there is no way to check the status of anything. It is up to the residents to watch, check, and verify that work gets done. If it doesn't, we report it but get no answers and in reality we don't even know if the issue report goes in, nothing to back it up and no accountability. Please prove me wrong Sentry, I would really appreciate it!