Magali
What a pity and what a terrible customer service !
What a pity and what a terrible customer service ! We have used SentryKit for many years to manage our Amazon accounts and the alerts were a very useful tool to run our business. In January Sentrykit announced that they had troubles with the Amazon API and that they encountered issues. It's been 6 months and the issue is still not solved. The service is down and their Customer support is TERRIBLE. Sentrykit answers to us once in a while and does not provide any real support while we keep paying for their service. We cancelled our subscription and will use another tool from now on.
Response from SentryKitJul 27, 2023
Dear Magali, We extend our sincere apologies for the issues you encountered with our service. Your feedback is invaluable to us, and we are grateful that you took the time to bring these matters to our attention. We want to assure you that we have addressed the problems you faced, and our team has worked diligently to fix them. Our top priority is to provide our customers with a seamless and positive experience, and we regret any inconvenience caused. As a gesture of goodwill and to make it up to you, we would be delighted to offer you a 30-day free trial of our service. This will give you an opportunity to explore all the features and benefits we offer, without any commitment. Please let us know if you would like to take advantage of this offer, and we will be more than happy to assist you in setting up the free trial. Our support team is available to guide you through the process and ensure you have a smooth and enjoyable experience with our service. Once again, we apologize for the inconvenience, and we genuinely appreciate your understanding and continued support. Your satisfaction is of utmost importance to us, and we are committed to providing you with the best service possible. Thank you for giving us the chance to make things right, and we look forward to serving you better in the future. The SentryKit Support Team.