SensationalSeats.comReviews of sensationalseats.com

Purchased tickets nearly one month before the game as they were downloadable tickets. A few days after purchase they called and said they had to Fed Ex them to me but I would have them about one week in advance. I called 48 hours before the game, as I had not received the tickets or any communication regarding them, was transferred to a few people and then told they did not end up getting the tickets and I would get a refund, but no one called to let me know that I had to find different tickets. Now I am scrambling as they were a birthday gift. Never again will they be used. I will pay more for tickets through the primary channels rather than use their services again.

I purchased tickets for Bruno Mars back in November and made sure i bought tickets to see him from the front view.. Not thinking they were going to change my tickets I showed up to the concert and realized those were not the seats i had purchased.. I sent an email right away when i realized the change and got a response that i should have reviewed my tickets before the event. I have purchased many tickets in the past and they have never changed the seats on me when i print them. I called them the next day and they told me they couldn't help me that i had to call the seller. Which i did and never heard back. Tickets were a present for my 10 year old daughter because Bruno Mars was going to be here on her actual birthday in July. Because our seats were changed she couldn't see anything because they sent us side view tickets and Bruno had a roof on his stage. I am very very disappointed with service and the lack of response from this company.. I paid almost $1000.00 for 4 tickets.. you would think they would take care of their customers!!!! And notify them before they changed their tickets since they were purchased 7 months in advance! Order # 21968002

Tried two transactions over a 3 day period, spoke at length with customer service. They offered more expensive seats to replace the ones I wanted, but would not wave their ridiculous ($27.50 fee per ticket) to make up the cost difference. Long wait times to reach operator (12 minutes to be connected and 23 minutes on phone with operator). What do they do with instant downloaded tickets that could warrant a $27.50 per ticket fee? Definitely unacceptable experience - no longer a customer. ----------- Update: I received a note offering a $25 discount to try your service again. Your phone service consultants should have offered that $25 at the time of the issue!! I would have been willing to work on finding other tickets at that time. Unfortunately, now that I've found another ticket broker with a successful transaction, that $25 is too little too late. :-(

First of all, there is no clear way to download your tickets. You will receive an email that includes a pin number to log in to your account. What you will not find in the email is a link to where you should log in. You will then spend a decent amount of time scouring Sensationalseats.com looking for a login tab, but you will not find one. As a last resort, you will call customer service and you will wait 10-15 minutes for a representative . If you are connected to the same customer service agent as I was, you will be sent on a wild goose chase looking through the multiple emails that Sensational Seats has sent you regarding your order for a link to login. When you finally give up and abandon your search, the customer service agent will then decide that the seller of the tickets has sent the tickets directly to you. If you dispute that claim, the customer service agent will become agitated with you and begin to talk over you. If you continue to speak, you will then be warned to remain quiet or you will be hung up on. They will make good on this threat. If you utter one more word, the customer agent disconnects the call. What will you do then? You will call back and wait another 10-15 mins on hold. If you are lucky as I was, you will be connected to a customer service agent that is patient and has a clear understanding of how the ticket purchase process works at Sensational Seats. They will then verbally reveal the secret web address that will allow you to log in and download your tickets. The customer service agent will not know why the process is so difficult and unclear. You will print your tickets immediately as you will not be confident that you will have another opportunity to do so. You will then vow to never purchase tickets through Sensational Tickets again, just as I have.

Tickets were easy to get but when we got to the gate only one ticket work, the other said it was canceled. We had bribe the lady at the gate to let us in, good thing there was assigned seats at this concert. Not only did they cost us an extra $100( in top of the 30+ dollars in fees per ticket), but the embrassment of trying to scramble to get 2 people in the concert with one ticket. I will most likely not be using this site again.

Tickets we purchased came in someone else's name and wet not scanable. For no explainable reason, we had to pay an additional $9 ($3/ticket) to get in the stadium. The whole ordeal took about 20 minutes and we missed the first pitch. Will not use this site again.

They sold my ticket after i bought it... Ridiculous... On top of that it took a day to refund.. But instantly took money out of my account before... Never going to buy from here EVER again!

The seller kept making excuses and dragging his feet to the point that I did not get my tickets until 2hours before tip-off. I had to demand my tickets immediately before he actually sent them to me. It was not technical difficulties. It was shady and I was convinced that it was a scam until I actually got into the venue. It was a very uneasy feeling as I traveled by air to Arizona for the game with my 7 year old son. I will never buy tickets like this again.