SENREVEReviews of senreve.com

I placed my order on April 18 and the payment was charged on April 24. But the order is still unfulfilled with no shipping update. The emails and the messages doesn’t have any answers!

I placed and paid for an order on April 2, 2026. To date, I have not received the product. After my initial inquiry, I received one response on April 9. Since then, all further communication has been ignored. Multiple follow-ups have gone unanswered, and there has been no update on shipping, no explanation, and no refund. This level of service is far below acceptable standards. A company should at the very least communicate transparently if there is an issue with an order. At this point, I will formally request either shipment or a full refund and will proceed with further steps very soon due to the lack of response. Based on my experience, I cannot recommend ordering from this company.

Ordered a Midi Maestra as a gift for a family member. Bag did not fit her small laptop well at all. Contacted Senreve customer service to exchange it for the larger regular Maestra and was told "sorry, the Midi was a Final Sale and we don't accept exchanges." Mind you, I was not asking for refund, I was asking for an exchange for a bag that was 3x the cost of what I originally bought. Their lack of willingness to provide customer service to resolve this issue is why I would not suggest doing business with them.

Beware if you post a negative review. They either delete or won't post it. I read a negative review for their Handbag Revival (Perfectly Imperfect) bags and now it's gone. I also posted a negative review for a recently purchased Perfectly Imperfect bag and it was never posted. I purchased the Mini Maestra and it came with two different color shades for the body and strap. The negative review I read from another buyer was more severe. Her zipper was defective and broke with only a couple of uses. Not good! The imperfect bags are still expensive for being defective. They should at least list what is wrong with the bags. Very disappointed at this company.

I would give no star if i could! They sell used products labelled as “gently handled”, no returns accepted and they ghost you per email. In EU that is unlawful, you have the option to return any online product without stating a reason. They don't care and rip people off selling damaged products. All reviews on their page are from influencers paid to leave the reviews.

Der schlimmste und schlechteste Kundenservice überhaupt! Sie halten sich überhaupt nicht an EU Rechte obwohl sie in die EU verkaufen. Der Kundenservice meldet sich überhaupt nicht.

This is so disappointing It’s my second time buying from them and the first time was fine ,but now it’s horrible I have ordered a bag and 2 wallets on December 8th as a present for Christmas And after placing the order I was informed that one wallet in chosen color is not available 😳. They offered me to take other color or other item but I didn’t like those options so I asked to ship wallet later when it’s in stock or to get a refund for it. This was on December 13th. No update since!!!! So unprofessional and disappointing Tried sending them emails - no reply, sending messages through their website and it’s glitching and can’t be sent ….

I bought three bags from them. Mini Maestra, Midi Maestra and Alunna. The bags arrived quickly, well packaged, the quality is very high, I used them for work bags, not a single scratch, everything is high quality, and I am sure I will buy from them again