SellerSmileReviews of sellersmile.com

Friendly and engaging service provided while we used them, felt like they were flexible to our needs.

They really care and really listen. They always want to continue to improve and be a better extension of our company.

SellerSmile is a team of pros. Set up process was fast and smooth. They definitely know what we, e-comm sellers, need. It is so helpful to be working with a team that genuinely cares about our brand.

This is the best Customer Service Agency I could ask for. I cannot express just how good of a team Michael and his Co-Founder have built. They are so good, that I have not had to check or respond to ANY emails or social media messages or responses on ads. This has saved me an immense amount of time and anxiety and running around. Now, I can focus on growing the brand and improving the processes of my business. Their onboarding journey is smooth, the fact that they still provide a trial is insane considering how much value they give. The team is also lovely, proactive, and they suggest improvements to customer journeys in our catch-ups. I haven't just "hired" a couple of people to respond to emails. I haven't just got an agency that looks out for itself and tries to bill me at the highest rate. I've somehow onboarded a customer success team that is driven to make me and my customers very happy. It was the easiest investment decision I made for my brand, and I already know I am going to offload my future brands to them. To any E-commerce entrepreneurs that are just sifting through those emails, fire yourself, and get SellerSmile.

I was looking for some customer service help during the busy holiday months and initially thought I'd hire a freelancer. Then I came across SellerSmile and decided to go with them instead. I love that they were able to get started almost immediately after our kickoff call and there was minimal training involved. They keep their own list of FAQs and SOPs so they only contact me when a new situation arises. Plus, they offer 365-day coverage so I don't have to worry about a freelancer disappearing over the holidays. The best part is the customers seem happy and it's cleared my time for other projects!

Great team to work with. Professional. Responsive to our needs and the various imperatives of transition. Always available to hop on call. Thanks SellerSmile!

We were in a terrible jam with a Shopify site that suddenly got many thousands of orders and it really overwhelmed the ability to keep up with the customer service. They meticulously and carefully audited each and every order and made sure all orders were fulfilled or refunded. All of my dealings with them were highly professional and proficient with great status reports and audit reports provided.

Seller Smile has been instrumental in helping us improve our customer service on Amazon. They've been a true extension of our team, working directly with us every day. I now feel like we have better insight into our customer service metrics than ever. But, not only that, Seller Smile provides actionable suggestions based on these metrics, so we continue to only get better. I trust them with our customer service completely and am so thankful to have them in our court!