mercedes F.
worst support i have ever experienced
worst system. worst support. long delays trying to get simple support for a broken system. do not recommend. stay away.
Amazon.com, Inc., doing business as Amazon, is a multinational technology company focusing in e-commerce, cloud computing, and artificial intelligence in Seattle, Washington.
Amazon (sellercentral.amazon.com) has 152 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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Showing 150 reviews with 1 star · Clear filters
mercedes F.
worst system. worst support. long delays trying to get simple support for a broken system. do not recommend. stay away.
Rik S.
I'm offering my products on multiple platforms but this just is a disaster. Tried to upload a product in this maze but I just couldn't. Every time there was a notification that didn't make any sense. I spent hours on uploading it, watching video's in the library, watchting video's on other platforms, but all didn't seem to have the answer. In short; what a disaster this is.
Zen
Worst experience ever. First of all, I’ve created an individual account which is a fee of 0.96cents per item sold but they charged me a fee of 47USD for the business account. I’ve requested a refund and initially said that my bank account info is invalid and they cannot process a refund, even though they used the same details to charge me. When i made a fuss about it they told me that now my bank info are correct, even though i did not change anything, and they will process my refund within the next 3 weeks. Since i made the registration, my personal contact info were leaked and i keep receiving spam calls from INDIA. When i raised my concerns with their customer support they simply ended the live chat without an explanation. I requested to close my account and asked about the guarantees that my personal info will be removed from their database, but apparently they cannot give me any guarantees. STAY AWAY!! I am running seller accounts on other major platforms and i had no such issues !!
Shehzad
No support team, no proper data collection and showing everything they are showing is just fake
Cheryl D.
Ordered a laptop from Amazon resale. When received it contained 2 bottles of water. On-line chat a nightmare, took four attempts explaining what happened before I got an email asking for photos. Sixth day since sending photos not a thing from Amazon. This is Xmas present and will have very disappointed child if Amazon don’t respond. 😡😡
Lider K.
I am extremely disappointed with Amazon Seller Central’s handling of sellers. My Amazon Mexico account was suspended due to so-called Section 3 violations, but the process was nothing short of a nightmare. Every time I submitted an appeal, I received the same generic, automated responses from bots. It’s obvious that no real person was reviewing my case. What’s even more frustrating is the inconsistency in their approach. I use the same strategy for my Amazon Canada account, and it’s operating without issues. How can Amazon claim my practices violate their policies in one region while being acceptable in another? This double standard makes no sense and shows a lack of proper oversight. Amazon claims to support small businesses, but the reality is different. They rely on automated systems that don’t provide any clarity or real solutions. Sellers like me, who have done everything in good faith, are left frustrated and financially damaged. I trusted Amazon to be a partner in growing my business, but instead, I’ve been treated unfairly and with no accountability. Their lack of transparency and reliance on bots to handle critical seller issues is unacceptable. If you’re considering selling on Amazon, think twice. Their platform might seem like an opportunity, but their treatment of sellers tells a different story.
Sofia W.
I order an ipad case and keyboard on Sunday for black friday deals I have received the item Wedsday the box was open with the sticker for security remuved when I contact custumer service for an exchange they said that they don't do exchange so in practical I have to return the item in practical they don't do exchange you have to reorder at full price what at scam in additional I pay 8.99 for prime to have better Assistant I ll finish my credit and muove far from them. eBay its cheper for same iteam
Fabian
The worst experience in my life. It logs me out every 10 minutes After the second time it says I need to wait 24 hours. It's stupid. Customer service keeps telling me to wait and they can't do nothing about it