SellerBasicsReviews of sellerbasics.com

AVOID. AVOID. AVOID. I had the exact same experience that Jason Smith did with Joy and her supervising attorney Paul not lifting a finger to help me over a trivial appeal to a petty policy violation that wasn’t even in the Amazon Business Solutions Agreement. Not only did they not understand the complaint fully, they clearly did not want to take my case on after being a loyal subscriber for years. I suggested a simple, politely worded 2nd appeal. Joy outright refused to do the appeal, saying that it would “endanger my account” with no proof of that consequence whatsoever. It's her boiler plate answer for the problems she doesn't want to deal with. Clearly, she just didn’t want to do the work—then she cancelled my subscription for "disagreeing with her" and being blunt and honest about how lax she was. (She behaves unprofessionally like a nanny with children most of the time.) If you like working with a director looking to do a rug pull and hanging people out to dry when they get into conflict with Amazon, you found her. She and Paul promise services they can't deliver on like a bad insurance company that doesn’t want pay its claims. Joy hasn’t posted anything new to her Facebook page in nearly a year. The support for your Amazon issues is minimal at best with your questions always being an inconvenience. Sometimes she doesn’t reply at all. I actually asked a question way back when on her group, and she never bothered to publish my post. When she does post an announcement, it nearly always takes a harsh critical tone and takes Amazon’s side. She just ends up reiterating Amazon’s draconian. abusive, on the fly, and very volatile seller policies that severely impact your business. It literally is, “Look at how bad all these OTHER sellers are on Amazon and the crazy things that they're doing. Now, even though Amazon wants to end your business because you didn’t really do anything wrong and didn’t do what these other sellers did, you’ll just have to accept it and comply. Seller Basics won’t do anything for you, even though you’ve been paying me to defend you for years. Thank you for making me rich.” She'll then cite some one sided obscure policy link that you could have easily looked up yourself. Her comments literally made some of her clients really upset who were vocal about her diatribe in the comments section. She also gave kudos to all of her “yes people” in the group, encouraging sellers to crowd shame the bad sellers. If you want to throw $1200+ a year away—it’s higher now that they’ve raised prices—by subscribing to a service that won’t do anything for you--and it's really your call, not mine—when you need help dealing with petty Amazon policy violations or even more severe violations when you’re in compliance most of the time and doing things by the book with your business, hire these jokers. They’ll find any triviality not to help you. Joy is also one of the biggest nits I’ve ever met. One of her reasons for denying doing an appeal was the colorway on my listing, which I didn’t even enter or have any ability to change, being a mismatch. The product pictures were; however, exactly the same and the UPC matched exactly. And she had previously assisted me with a case years ago—before she decided to spend her time milking subscription fees and not providing any service—where all the listing information didn’t quite match up completely. She’s the ultimate hypocrite. Apparently, it’s just easier for Seller Basics to sell you on help and cancel your subscription, losing one or two subscribers that actually ask them to do work sporadically while pretending to provide amazing service to the rest. That "amazing service" turned out to be sadly having one low level employee in the legal department as their contact and asking another seller what to do in my suspension case. That’s "amazing service" until you have a problem. Jason, I owe you a beer sometime. Thank you for your HONEST review.

I signed up for SellerBasics expecting professional support with Amazon-related issues. What I got instead was a complete joke of a service. They are utterly useless when it comes to solving real problems. Their so-called “experts” are either unresponsive or send canned, generic replies that don’t address the actual issue. Need help with an IP complaint? They’ll regurgitate Amazon policy without taking any real action. Suspended listing? Good luck — you’ll get the same cookie-cutter advice you can find with a five-second Google search. In fact, I often felt like I knew more about Amazon policy than the people I was paying to help me. Customer service is practically nonexistent. They don’t follow up, they don’t advocate on your behalf, and they certainly don’t deliver the “unlimited support” they advertise. It’s a glorified FAQ disguised as a service. Save your money and find a real professional or firm that understands how Amazon works. SellerBasics is just smoke and mirrors.

Seller Basics is completely useless. They will only help you if you already have all the paperwork you need to respond directly to Amazon yourself. I paid for 2 months of service, twice I had an issue and they would not do anything. When you have a problem all they do is tell you is it's useless to appeal and there is nothing they can do. You're better off talking to a low level Amazon customer service agent with no authority than this company.

I have been subscribing to their service for over a year. I had some ip issues which I ended up resolving myself. A year later my account health was very bad and very close to suspension. I asked for proactive help. I asked for assistance from their "network of attorneys". Joy spent perhaps a half hour telling me that it was pointless to appeal negative feedback and appeal a to z claims which is what Amazon recommends and to wait for the account suspension. She even said the odr will not be recalculated.. When I asked again for help via a polite email, shared my experience, Cindy sent an email telling me how wrong I was and canceled this "membership" that I had paid for over a year and refunded me a whopping $20. It was all done professionally in their opinion. This service is a scam according to my very recent experience. I feel lied to and duped and want to share my experience so that others may not have the same trauma.

We hired SellerBasics to resolve an urgent issue. Communication was extremely poor and there was minimal effort put into our case. The case was still unresolved after 3 weeks. We then hired Riverbend and they were able to resolve the issue within 48 hours.