Selkirk Sport - PickleballReviews of selkirk.com

Thanks for responding quickly and getting my problem resolved quickly, great company.

The customer service and representatives have always been so friendly and understanding. It's always easy and straightforward process with Selkirk.

Quick and fair

The customer service agent was kind, efficient.

Great products and great service!!

As a new pickleball player, it is disappointing to have this be my first experience with a company that is widely regarded as a premier brand. I made a purchase during the holiday season specifically requesting expedited service and was genuinely excited to invest in my first high-end paddle. Unfortunately, the experience fell well below expectations. Despite multiple attempts to resolve the issue, communication was extremely limited. Customer service availability extending into 2026, rejected emails, and a lack of response across multiple channels—including Instagram, Facebook, Shop, and Affirm—left no clear path for assistance. Even my bank was involved in attempting to rectify an order that ultimately did not process until three business days after the original purchase date. For a brand positioned at a premium level, the lack of accessibility and timely communication is concerning. Expedited services, in particular, require clear and reliable support, which was not present in this case. I hope that, over time, improvements are made to customer communication and order resolution processes. At present, however, I cannot justify a rating higher than one star given the repeated unsuccessful attempts to obtain support and clarity regarding my order. Selkirk would benefit from realigning its customer service practices to better honor customer needs, orders, and expectations—especially for first-time buyers.

Great experience with Selkirk. I was on vacation and they held a Boomstik for me that was difficult to get. Excellent service.

Great service and customer assistance