DA
Absolute garbage customer service
Absolute garbage customer service. I cancelled my order and cancelled my VIP membership within three days of the purchase. 1) the $600.00 order I placed had one item ( bag) that will not be shipped for a few weeks. I asked them to send the paddle and the other items now. They wouldn’t ship two times. They said I would have to cancel this order and place two separate orders. However, they also said it must all be done today for me to get the discount provided. Way to throw the burden back on the customer vs finding a way to get it done on your end. 2) they said that one of the items isn’t available at all so it also would not be shipped. I explained that this was something I get as a part of my VIP membership. They said that they are out of stock and that I wouldn’t get it. However, I could order something else in the future and then get it…. So, rather than send it to me when it is in stock, they want me to spend more money, miss the one that I am supposed to get this (and that was confirmed and available on my original order), and be forced to place another order later on to get something I am paying for…. The person on the phone was very matter of fact. “Sorry, this is our policy.” The customer doesn’t matter at all. Needless to say, I cancelled my whole order and cancelled my VIP membership. I will be sure to let all know that Selkirk is not good to work with. Moving on….