Stephanie W.
Fraudulently took money
Took money for a subscription I never agreed to. I purchased a deal online for a month for a reduced price. Have just been charged £38 for an extra month which I never agreed to. Obviously hidden subscription somewhere as no email evidence of subscription sent. Will be disputing with the bank as fraudulent. DO NOT PURCHASE ANYTHING FROM THESE SCAMMERS.
Response from SelfonyAug 3, 2026
Hello Stephanie! Thank you for sharing your feedback. We are sincerely sorry to hear that you've encountered difficulties with unexpected charges and that your experience did not meet your expectations. Our service operates on an auto-renewable subscription basis, and the terms are provided on the payment page prior to purchase, with confirmation details sent via email upon signup. However, we understand how frustrating this situation is if these details were missed or if you didn't receive your confirmation. We want to help you sort this out as quickly as possible. Please contact us directly at [email protected] and provide your account email along with the details of this charge. Our support team will be glad to review your account details and assist you with this issue.