SelfonyReviews of selfony.com

Response from SelfonySep 24, 2026

Gentile utente, La ringraziamo per aver condiviso la sua recensione. Siamo davvero dispiaciuti di apprendere della sua insoddisfazione e vorremmo avere l'opportunità di fare chiarezza sulla situazione. Dai nostri sistemi non risulta alcuna precedente comunicazione o richiesta a suo nome. Le chiediamo gentilmente di contattare il nostro team di supporto all'indirizzo [email protected] fornendo i dettagli del suo account. Saremo lieti di esaminare il suo caso, rispondere a tutte le sue domande e trovare una soluzione adeguata nel minor tempo possibile.

Response from SelfonySep 20, 2026

Hello! Thank you for sharing your feedback. We are so sorry to hear that you've encountered difficulties with unexpected renewal charges. Our service operates on the principle of an introductory period that automatically renews to a standard subscription rate unless canceled beforehand, which is outlined during registration. We would love to help you sort this out right away, so please reach out to us at [email protected] and provide your account email. Our support team will be more than happy to assist you individually and get this resolved for you!

Response from SelfonySep 18, 2026

Bonjour LEO, Merci d'avoir partagé votre avis. Nous sommes sincèrement désolés d'apprendre votre mécontentement et la frustration causée par ces prélèvements. Nous avons cherché votre dossier, mais nous ne parvenons pas à localiser un compte associé aux détails de votre avis. Notre service fonctionne sur la base d'un abonnement avec reconduction automatique. Toutes les conditions, y compris les modalités de renouvellement, sont indiquées sur la page de paiement avant la validation de la commande, et un e-mail de confirmation est envoyé lors de l'inscription. Nous souhaitons faire la lumière sur cette situation et vous aider sans attendre. Veuillez nous contacter directement à [email protected] en nous fournissant l'adresse e-mail associée à votre compte ou vos informations de paiement. Notre équipe pourra ainsi retrouver votre compte, procéder à la résiliation immédiate et examiner votre dossier individuellement.

Response from SelfonyAug 30, 2026

Hello Kund! Thank you for sharing your feedback. We are sincerely sorry to hear about your experience and understand your concern regarding these charges. We were unable to locate an account associated with your review details to review this for you directly. Our service operates on a subscription model where charges only occur following a registration and payment setup process, with full plan details provided prior to checkout. We want to help you investigate this immediately. Please contact us directly at [email protected] with your payment details so our team can help locate the account, stop any further transactions, and resolve this for you right away.

Response from SelfonyAug 22, 2026

Hello Asad, We are very sorry to hear about your negative experience, as fair and transparent service is our top priority. To clarify our process, all subscription terms and renewal pricing are displayed prior to purchase. To cancel, users can easily initiate a request directly through the app settings or email us directly at [email protected] — our team promptly processes every cancellation request we receive. Unfortunately, we couldn’t find an email request under your name in our records. We would truly like to help resolve this matter directly, so please reach out to us at [email protected] with your account email or transaction details so we can assist you right away.

Response from SelfonyAug 22, 2026

Hello! Thank you for sharing your feedback. We are sincerely sorry to hear that your experience with our automatic renewal and customer service fell short of your expectations. Our service functions on an auto-renewable subscription model, with the terms outlined on the checkout page prior to purchase. While our policy specifies conditions for plan renewals, we regret that our support interaction left you feeling unassisted during this process. We want to make sure your account status is fully resolved. Please contact us directly at [email protected] with your account details so our support team can assist you individually and verify everything on our end.

Response from SelfonyAug 11, 2026

Hello Vinodhini! Thank you for sharing your feedback. We are truly sorry to hear about the difficulties you've experienced while trying to cancel your subscription and that this process has been frustrating for you. Subscriptions created directly via our website are managed differently than those through the App Store, but canceling should always be a smooth and reliable process. Please rest assured that our support team typically responds to all inquiries within 24 hours. We kindly ask you to double-check that your previous emails were sent to the correct address: [email protected] (and to briefly check your spam folder just in case). If you haven't received a confirmation yet, please reach out directly to [email protected] with the email address linked to your account. Our team will prioritize your request immediately, confirm your cancellation, and ensure no further charges are made.

Response from SelfonyAug 6, 2026

Hallo Samra! Vielen Dank, dass Sie Ihre Erfahrungen mit uns teilen. Es tut uns aufrichtig leid, dass es hinsichtlich der Verlängerung Ihres Zugangs zu Unklarheiten kam und Sie sich von unserer bisherigen Rückmeldung nicht ausreichend unterstützt gefühlt haben. Grundsätzlich verlängert sich unser Dienst nach dem anfänglichen Aktionsmonat automatisch. Sämtliche Konditionen dazu sind auf der Bestellseite vor dem Kauf aufgeführt. Wir verstehen jedoch vollkommen Ihre Enttäuschung, wenn dieser Hinweis nicht klar wahrgenommen wurde oder die nachfolgende Kommunikation nicht zufriedenstellend war. Wir möchten Ihr Anliegen sehr gerne noch einmal persönlich prüfen und gemeinsam eine Lösung finden. Bitte schreiben Sie uns dazu eine kurze Nachricht an [email protected] mit der E-Mail-Adresse Ihres Kontos. Unser Team wird sich Ihren Fall umgehend individuell ansehen.