SelfDecodeComprehensive - Actionable - Personalized -Easy to Use - Backed By Science
SelfDecode (selfdecode.com) has 739 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Joe S.
The DNA sample was very easy to collect and mail. I’m now waiting for results and recommendations based on those results.
Response from SelfDecodeMay 17, 2024
Hi Joe! We’re glad to hear that the DNA sample collection and mailing process was easy for you. I'm sure you're super excited to explore the insights we provide. If you have any questions or need assistance while waiting for your results, please email us at [email protected]!
André R.
Support Customer is 5 Stars I had a problem with my first DNA test, contacted their support service and got a respose in 2h, they send me a new kit and now i got my results. The plataform is super intuitive and easy to navigate and is incredible for who wants to maximize their health
Response from SelfDecodeMay 17, 2024
Thank you so much for your fantastic review, André! Hearing our support team was able to assist you promptly and resolve the issue with your DNA test truly makes our day. We're glad you found our platform intuitive and easy to navigate, and that it’s helping you maximize your health. Your feedback means a lot to us, and we appreciate you taking the time to share your positive experience. If you ever need further assistance or have any questions, you know how to reach us!
JULIAO JULU Guerra N.
Selfdecode is the best and more complete!
Response from SelfDecodeMay 11, 2024
Thanks Juliao!! We appreciate your support.
Tim S.
Great insights beyond the basic info from 23&Me or Ancestry.com. Joe’s podcasts are great too!
Response from SelfDecodeMay 11, 2024
Thanks so much for your great review, Tim!
John P.
I must say that I am very biassed having been so impressed with SelfDecode's manner and response to questions that I joined them with WeFunder 3 years ago. I have tested with Sequencing and also have a lifetime subscription with Nebula Genomics, but these other companies are very slow to respond to criticism of their reports.
Response from SelfDecodeMay 11, 2024
Hey John! Thank you for your glowing review! We're thrilled to hear that you've been impressed with SelfDecode's approach and responsiveness. Your support means a lot to us, especially as a valued member of our community for the past three years. We strive to provide timely and thorough responses to all inquiries, and we're delighted that you've found our service to be exceptional. If you ever have any questions or feedback, please don't hesitate to reach out. We're here to help!
Emily G.
USELESS. Paid for lifetime membership years ago and still can’t get my raw data. Furthermore most of the provided analysis is generic and conflicting, anything worth looking at is hidden behind another paywall, and the whole platform has been dumbed down to a shoddy marketing scheme. DON’T WASTE YOUR MONEY! I wasted mine and still can’t afford to get more useful test despite my doctors strong recommendations.
Response from SelfDecodeMay 4, 2024
Hi Emily. We're truly sorry to hear about your frustration with your experience on SelfDecode. Your feedback is invaluable to us, and we genuinely want to address your concerns. Regarding access to your raw data, we understand its importance and want to assist you in obtaining it. To clarify, your raw data is always available to you on your My Account page. Our Customer Support team is happy to help you find it if you're having trouble locating the My Account page. We apologize if you found some of our analysis generic or conflicting. Conflicting recommendations can sometimes happen when a recommendation helps improve a specific area of your health. For example, to improve your health in area A, we may recommend eating more protein, however to improve your health in area B, we may recommend eating less protein. We suggest using our recommendations feature to avoid any confusion. The list of recommendations we provide is prioritized for you based on the number of risks (genetic, lab, lifestyle) it will help with. Additionally, your top recommendations may tend to be the things that seem "generic" or obvious, because they are the dietary, lifestyle, and supplement recommendations that are going to be most effective and have the most research behind them. I assure you, our platform has not been dumbed down. In fact, SelfDecode is the only company using cutting-edge Polygenic Risk Scoring for the direct-to-consumer market. We analyze millions of variants per health topic, which means the most accurate risk scores, and the best personalized recommendations based on your DNA. Not only that, but we compared our methods to the leading academic and industry models and ours outperformed these. As for features behind our subscription model, we've carefully curated our offerings to provide a balance between free and premium content. We're constantly evaluating and refining our approach to ensure it aligns with the needs of our users. We understand your disappointment and want to assure you that we're committed to providing value for our members. If you have any further concerns or if there's anything specific we can assist you with, please don't hesitate to reach out to our Support Team.
Anne B.
I was downloading a report that i had set in motion. I like knowing what my genes are doing so I can help myself and my body be the best it can be. SelfDecode helps me do that. I love the reports and Joe's podcast. I enjoy the posts that Joe does. It helps me go outside of the box in terms of thinking of things I wouldn't normally. I've been trying alot of the supplements Joe suggests, more often than not I find them helpful. I have a gut situation, so am always navigating that. BTW, I'm an energy healer, meditation teacher and a personal trainer.
Response from SelfDecodeMay 4, 2024
Hi Anne! Thank you so much for taking the time to share your positive experience with SelfDecode! We're thrilled to hear that our platform has been beneficial for you in understanding your genes and optimizing your health. We love hearing that you appreciate our reports, Joe's podcast, and the content we share. We're especially glad to hear that you've found the supplements recommended by Joe helpful in managing your gut situation. Your dedication to self-improvement and your diverse background as an energy healer, meditation teacher, and personal trainer are truly inspiring. Thanks again for your review! :)
Marta
Selfdecode offers a DNA test and an individual lifestyle plan based on their results divided into several self-care topics - physical movements, menu, lifestyle, stress management, risk disease prevention, etc. etc. With this extremely extensive information, it is possible to get to know yourself in great detail and to build your life completely in accordance with yourself, in order to feel as good as possible. On the condition - if you follow it :) Along with that, it is possible to read and learn a very wide range of information about the working mechanisms of the human body in general. This platform is an important modern self-care educational material accessible to everyone.
Response from SelfDecodeApr 27, 2024
Hi Marta!! Thank you so much for sharing your experience with SelfDecode! It's fantastic to hear that you found value in the DNA test and personalized lifestyle plan. We're thrilled that our platform has helped you gain a deeper understanding of yourself and empowered you to make positive changes in your life. Remember, self-care is a journey, and we're here to support you every step of the way. If you ever have any questions or need further assistance, don't hesitate to reach out. Wishing you continued success on your wellness journey!
