SelenepetsReviews of selenepets.com

The product itself is nice. However, you get looped into a subscription service from hell that it is impossible to cancel. They give you instructions how to do it on your account that don’t work then all you have is an email address or a form as a contact and they don’t answer you. I have repeatedly contacted them with no luck.

This is a fraudulent company that steals your money and never gives you any products.

I ordered the kitty fountain three weeks ago and they emailed me and said it shipped but provided no tracking number than a couple days later they emailed me again and said it shipped and gave me a tracking number through some generic shipping company for the past four days it has said shipping label created and that’s it. My package has not moved. Nothing has happened. I have reached out to customer service several times with no response. The worst customer service I’ve ever experienced.

Public reply on September 17th, for show—still completely ignored. I am updating my review because Selene Pets' public response telling me to email them was just a stall tactic. I emailed them on September 17th exactly as instructed, referencing this complaint, and they have completely ignored me. Buyers beware: this company uses sneaky upsell tactics. My receipt shows a hidden $50 charge for a "free" lifetime replacement pump, and a hidden $39 charge for filters that were baked into my total. Because they refuse to respond to multiple customer service requests to process a return within their advertised 365-day window, I have been forced to file a formal dispute/chargeback with my credit card company. I also filed a complaint with the Better Business Bureau in Colorado for the same reasons as above. This company also goes by the name of Ivy Ecommerce LLC according to the BBB. Do not buy products of any kind from this company unless you want to be totally ignored!

I had ordered a fountain and my dog wouldn't have nothing to do with it. I started emailing the company for a prepaid or return label to make sure it went to the right address. They kept sending me other notices this has went on over a month trying to get an answer. Then I'm supposed to send it back to China and wait to see if they accept it back. Then they only wanted to refund the fountain, not the year supply of filters or 5 year replacement warranty on the pump. They've given me several email addresses, which I responded to but comes back as "undeliverable." I called the customer service department phone number I came across, now it's not there. It said to leave a message and I'd get a call back within 12 hours, that never happened. I sent them another email stating that they have to have a warehouse here in the USA to send out the product, but might get their stock from China. This is a ploy to make you keep the fountain because shipping to China would be expensive. I gave 1 star because I couldn't give a zero.

I have purchased 2 bowls and purchased the extra warranty for the motor that stopped working. I have sent them more than 10 emails and messages and no o returns my messages. They are so good about charging you and sending emails to buy more filters… they don’t go through with their policies and warranties. I have recommended so many people, I regret it! I have been so frustrated because I bought 12 filters for this bowl that stopped working. Now I’m stuck with a bowl I can’t use and filters. Very unprofessional and very wrong! Not fair at all for their loyal customers.

If I could give this company a zero I would. I sent over six emails with no response. Can’t call them - NO phone number. NO CUSTOMER SERVICE. I had to dispute the transaction with my bank after they charged me and wouldn’t ship the product for them to finally give me back my money. This is absolutely the worst company I’ve ever dealt with. I AM SERIOUS! Do not give them your business. They should be banned from the internet!

Bradley Rene' Garcia I've bought the whole set up , they sent the wired version and I paid for the wireless, been trying to contact the company with no response and they already have my money . Ive written 6 times , THEY ARE GHOSTING ME BE CAREFUL WITH THIS COMPANY