SelectivevanlinesReviews of selectivevanlines.com

They gave us a great deal! They took utmost care of all my things. This was one of the only companies I found that delivered what they promised with efficiency and professionalism.

I really don’t want to give this company one star but you have to choose one. If you use them be extremely careful. They are liars and cheats that will get you to pay a deposit based off a low estimate then try to increase the Price saying the square footage is different. Also the deposit is non refundable a fact they neglect to mention. When you pay the deposit you are led to believe it is solely to hold your price point. DO NOT pay a deposit until you have a final estimate in hand. The person who you do not want to deal with is Tim P. He will tell you what you want to hear until he gets your money then try to steal as much extra as he can.

Absolutely the worst experience with maybe any company ever. They delivered 2/3 of my stuff and left the rest at a warehouse, but they didn't tell me they didn't have it all before I paid in full. Also about half of the stuff they delivered was broken. Literally brought my desk in pieces. Coffee table broken. TV stand broken. Just call a call that they lost a bunch of the stuff they didn't deliver. Nobody ever calls with an update. Half the time they don't answer the phone. DO NOT USE THIS COMPANY. It made my move completely inconvenient and terrible. If I had known 1/10 of what would happen I wouldn't use them. Save yourself time and money. Would give negative stars if I could. They claim in the reply that they found my missing items. Not true- they found a few of the items and still have not delivered them. They also say I didn't tell them about the damages until January. Lies. I told them the day they delivered some of my stuff and they told me to wait to file a claim until the rest arrived. I had to hunt them down to get any answers. I only received ONE call from them since they picked up my stuff on November 11. Again, DO NOT use this company. Horrible. Well you didn't listen to all the calls, because on December 18, I talked to two different people about the damages and missing items. I also have text messages, so I've got the receipts. You literally told me to wait for the remaining items before filing a claim. And nobody was proactive about helping deal with this situation. I was the one who always had to call and nobody had answers.

These guys are fantastic and everything you expect from a moving company. They wrapped everything and took extra special care of my belongings. They moved me out of a 3 bedroom house. Very competitive rates, don't hesitate to call this company. The guys are really experienced.

DO NOT USE. THEY ARE SCAMMERS. If I could give a negative number, I would. We had binding estimate, paid deposit. Foreman Alshimaa Afifi arrives, states our itemized list will not fit in truck, lied about cubic feet in truck, and tried to add miscellaneous charges, NEVER DISCUSSED IN 2 PREVIOUS REVIEW CALLS with company prior to moving day. If you have ANY glass item, they will try to charge you$150 extra PER ITEM, NEVER DISCUSSED. We had china cabinet, bookshelf with glass doors, washer dryer with glass apparently ON OUR ITEMIZED LIST. We said fine, you won't take those. After over 90 minutes drama, calling company office for assistance multiple times, speaking with Freddie and Tim in Quality assurance, No ASSISTANCE. He loaded the truck to agreed point, marked by strap in truck. He then demanded cash payment ONLY. He had our items locked away. He then made offer for less money, half to leave for new home and half when he arrived there, as long as we called company and stated we canceled and he was never there. We paid him, they unloaded, and then we sent company text message about what occurred for their info. DO NOT USE!!!

DO NOT USE. THEY ARE SCAMMERS. If I could give a negative number, I would. We had binding estimate, paid deposit. Foreman Alshimaa Afifi arrives, states our itemized list will not fit in truck, lied about cubic feet in truck, and tried to add miscellaneous charges, NEVER DISCUSSED IN 2 PREVIOUS REVIEW CALLS with company prior to moving day. If you have ANY glass item, they will try to charge you$150 extra PER ITEM, NEVER DISCUSSED. We had china cabinet, bookshelf with glass doors, washer dryer with glass apparently ON OUR ITEMIZED LIST. We said fine, you won't take those. After over 90 minutes drama, calling company office for assistance multiple times, speaking with Freddie and Tim in Quality assurance, No ASSISTANCE. He loaded the truck to agreed point, marked by strap in truck. He then demanded cash payment ONLY. He had our items locked away. He then made offer for less money, half to leave for new home and half when he arrived there, as long as we called company and stated we canceled and he was never there. We paid him, they unloaded, and then we sent company text message about what occurred for their info. DO NOT USE!!! Job # M3612212

Before I tell you about my experience, I did not book my move directly through Selective Vanlines, but rather booked through a broker who then sold my job to Selective Vanlines. I was disappointed with my experience. After my job was sold to Selective Vanlines, the company never reached out to me to coordinate, never inquired about the specifics of where they were picking up, where they were dropping off, if there were stairs, or asked questions specific to my move. As a professional moving company, I expect the company to ask all the necessary questions upfront (before arrival) to set the right expectations. Instead, the movers arrived (hours later than expected) and then told me I would be charged an additional fee per every 4 or 5 stairs within the house. This was never discussed with me. Additionally, the company wanted me to pay (in cash) upon pick up and drop off, but never communicated this to me. Because of the lack of communication before hand, I was finally able to arrive to pay with Zelle. When the two movers arrived, they seemed frustrated that they had to move things up the stairs and irritated that it was very cold outside. Finally, the customer service line was horrible. If you select sales, you are immediately transferred to a friendly employee, but if you select existing customer, no one answers (and I didn't get a call back until I'd left countless messages and it happened to be the day before my things were delivered). At the end of this move, Selective Vanlines ended up charging me hundreds of dollars more than expected. I felt like they took advantage of me because they never attempted to set the right expectations with me (their customer). I know moving is a crazy logistics game, but I expected this company to help walk me thought the process, as they are the professionals. That was not the case. Additionally, expectations were never set with me, no attempt to create a good working relationship was made, and communication was non-existent. With all this said, my experience may have been different if I booked directly through them. However, in my experience, either a company places value in their customer's experience or they don't.

Amazing experience with the crew. They were all very friendly and helpful. Arrived on schedule and the move took less time than estimated. They were very diligent and quick. I would highly recommend them to family and friends!