SeekaHost™Reviews of seekahost.com

Response from SeekaHost™Jul 27, 2026

Hi Ahamed Sha, We were unable to locate any matching account or support history relating to services provided through SeekaHost.com. Based on the details in your review, it appears your experience relates to services provided via SeekaHost.app, which is supported through a separate platform and is not associated with this Trustpilot profile. As these platforms have separate infrastructure and support processes, we want to ensure your concerns are investigated by the appropriate technical team. If you are still experiencing any issues, please raise a support ticket with SeekaHost.app and email the ticket ID to **mailto:[email protected]**. We'll be happy to help escalate the matter with the relevant team to ensure it receives further attention. We appreciate your feedback and hope your concerns can be resolved as quickly as possible. SeekaHost Team.

Response from SeekaHost™Mar 10, 2026

Hello Gary, After reviewing our records, we were unable to find an account under Seekahost.com, but we did locate an account registered on Seekahost.app & you are with us since 2021. Our system shows that the domain was not renewed in December 2024 and was later renewed in March 2025 during the domain grace/redemption period by creating a new annual subscription. Since the subscription started in March 2025, the payment system automatically generated the next renewal notification in March 2026, which explains the email you received. No additional or unexpected charges were made and the invoices issued earlier remained unpaid because of delayed subscription, which is why the system continued sending renewal reminders. We also noticed that the domain was transferred to another registrar without contacting our support team to clarify the notification. As the domain is no longer under our management, we are unfortunately unable to investigate or make further changes related to it at this time. We always encourage customers to reach out to us if something appears unclear. Our live chat and ticket support teams are available to quickly review notifications, billing questions, or domain renewals, and we are always happy to help resolve any concerns before decisions such as transfers are made. As you've been a client with us since 2021, we would appreciate if you reply to our communication via ticket or by calling us to help you rectify any misunderstanding. It is our goals to make sure all our clients are satisfied & enjoying our services. Thanks.

Response from SeekaHost™Oct 8, 2025

Updated Response: Apologise, We would like to make it clear that without being our customer, you cannot raise a ticket or send emails to our ticketing mail (support@seekahost[.]com). Also as per the additional information provided for this review in trustpilot, we could confirm that no accounts exists with the mail id provided. As mentioned, if you have any issues you can reach our live chat support from the website/portal directly. So that we can clarify things instantly. We don't want our clients to struggle much. We are always happy to receive you. ---- Thank you for sharing your feedback Riku. We’re truly sorry to hear about your experience. However, we’ve checked our system and haven’t received any emails, messages, or support tickets with such complaints. The message you mentioned usually appears when an email is already linked to an existing account in our system. Sometimes from a past domain inquiry, hosting trial, or newsletter sign up. If you believe this was created in error, our support team can help verify and resolve it quickly. Please reach out to us directly at client@seekahost[.]com, or use the live chat on our website. We’ll investigate immediately and ensure you can access or remove any linked account. We truly value your interest in SeekaHost and would be happy to assist you personally to make things right.

Response from SeekaHost™Aug 10, 2025

Thank you for sharing your feedback Nick Smith. We’re sorry to hear about your experience and appreciate the opportunity to clarify what happened. In this case, the VPS was running normally on our end, but the Windows OS within the VPS was encountering crashes that can sometimes occur if an application demands more resources than available, or if there’s an OS-level issue. Our technical team promptly suggested an OS reinstallation to resolve the problem fully. However, since our backup solution captures the entire VPS (including the OS files), we recommended backing up application data separately before reinstalling. We understand that you preferred we handle the backup, but as a standard security measure, we cannot access or manage customer data directly without explicit confirmation. You later applied for cancellation after 15 days of usage, and our team responded with clarification of what's causing this. Unfortunately, we did not receive a follow-up to that ticket, so the service remained active until the due date, after which it was cancelled automatically. While OVH is one of our trusted server partners, all SeekaHost VPS plans run on our own virtualization technology, with our support and management. Many of our clients find this combination reliable and cost-effective. We truly value every customer’s experience and are committed to resolving any issue quickly. Our support team remains available 24/7 to help ensure the best possible service for all clients.

Response from SeekaHost™Jun 24, 2025

Hi Anders Jensen, Thank you for sharing your feedback, and we’re sorry to hear about the challenges that you’ve faced. Upon checking with the provided information, it appears your hosting service was purchased via SeekaHost.app, which operates separately from SeekaHost.com. This review has been posted under SeekaHost.com, and we want to ensure your concerns reach the right team. We’ve now escalated this to the SeekaHost.app support team, who will look into the matter and follow up with you directly. We truly value your input and appreciate your understanding in helping us maintain accurate service feedback across our platforms. Regards, Customer Success Team, SeekaHost.com.

Response from SeekaHost™Nov 28, 2023

Dear Client, We have explained it to you in ticket and also it's our responsibility to make this clear here as well. It is a very big statement and we will explain it one after another. You have purchased web hosting from SeekaHost.com and not SeekaHost India(seekahost.in). As you are from Canada, the package was activated in Canada Servers. It was activated instantly. You haven't mentioned anywhere that you need Indian server during the order or even after the order. Migration: SeekaHost offers free Migration Support to all our customers. But you haven't asked us to do anything and you migrated it yourself. Indian Server: You are mentioning here that we haven't notified you and moved the sites to our Indian servers. Here is your response on ticket "However, I see that my cpanels have been set up on servers in Canada. I don't want servers in Canada. Can you switch my servers to India, please." It clearly says that you are the one requested us to make the move and we did that immediately. Access Issues: When you are trying to access our Indian server through your network, you wasn't able to do. After receiving that issue ticket, we could see that your network IP was blacklisted in our server and it wasn't allowing you to access the cpanel. Then we have whitelisted that for you as soon as you raised this issue. But still it was showing the same to you and we have asked you to check with your network provider several times and also to try from different network. But you haven't responded to those. Design Change: We never got access to your websites and even during the migration it is an account migration completely. It is a big false report that you are keeping on us that we have changed your maintenance page, designs and so on. But why should we do that? We don't have anything on you personally to do that. You haven't shared any access with us as you have migrated the websites yourself. Back to Canada Server: As you were not ready to hear our response and keep on blaming us like we have blocked you and access to your data, we again moved it back to the canada server so that you can access from there. Invoice: Yes the Invoice for next billing cycle is issued, because still you haven't cancelled the packages and the sites are still active and loading from our canada server. It is an automated system and it will generate the invoice for upcoming months. If you are moving away, we informed you to cancel the packages but we haven't got response to that ticket as well. Every time you are creating a new ticket and not responding to the old tickets where we have responded. We are doing this business to serve Hassle Free Hosting solution for the people globally and we were good at it. All our reviews are true customers of SeekaHost.