SecureSpend.comReviews of securespend.com

I would rate this card -10 if I could. I received this card from a local merchant for being a loyal customer. I have activated it and have registered it online via the securespend website. I have tried to use this card numerous times, at numerous merchants and it is consistently declined in spite of having sufficient funds. I have contacted customer service and they tell me there is nothing wrong with this card. I will be notifying the merchant who purchased the cards as I'm sure they're not happy with spending over $4000 on cards to give a way to their customers only for their customers not to be able to use them.

Got Scammed off $225, unauthorized transaction from from two different states. I don't why stores keep buying secure spend this is a very bad company

STAY AWAY FROM THIS GIFTCARD COMPANY! I PUT 500 DOLLARS IN THIS CARD, SPENT IT ONCE FOR 104 DOLLARS. I TRIED TO USE AGAIN AND IT SAID INVALID. I CALLED THE NUMBER ON THE BACK AND COULD NOT GET THROUGH TO A CUSTOMER SERVICE REPRESENTATIVE, THE AUTOMATED SERVICE TOLD ME MY CARD WAS INVALID. CALLED AGAIN AND THEY BLOCKED MY NUMBER! I USED A DIFFERENT NUMBER TO CALL AGAIN AND GOT THROUGH TO A REPRESENTATIVE ONLY FOR HER TO TELL ME THEIR WAS NOTHING SHE COULD DO!

I recently started buying Secure Spend gift cards, both Visa and MC to make online purchases. They suddenly are unusable due to what they vaguely refer to as a security measure to protect your funds. But after being given the run around and no way to get your money returned or refunded, it becomes obvious that they are either completely incompetent or else a blatant scam, THIEVES!!!

Scam! Got a card and tried to use it. It declined. evrrytime these cards declines, they lock the card. When you call, the Indians read a script that says om sorry, but your card has been compromised we will mail you a new one. I said IT WASNT COMPROMISED, IT WAS ME YOU DIRTY FOOTED TwT! They didn't care. Mailed me a new one, I tried using it and exact same thing happened. Tried using it at Doordash, it declined. I called, they read the script. I finally said get me a f' manager NOW!!!!! and I told them it was being filed with OCC.IM calling Walmart and letting them know what they're selling. This company has to close

Purchased 10/2/25 at CVS #5724 13101 Stateline, KCMO 64145 Loaded $470 on card 10/2 - [ ] CVS associate had to try 3 different cards before one actually activated - [ ] She stated they’ve been having issues with that particular card (RED FLAG - in hindsight, I should have walked away at that point) - [ ] Called number upon purchasing card, confirmed $470 balance - [ ] Tried to use at Nordstrom rack, declined - [ ] Tried numerous times to register card on SecureSpend website. Each time encountered an error - [ ] Tried to load card on Google Play - declined - [ ] Tried to load to ApplePay - declined 10/3 - [ ] Spoke to SecureSpend customer service - [ ] Rep confirmed the attempts specified above and informed me the card was on hold and thus unusable for 7 days and it would be reactivated on 10/10 - [ ] I asked for a case or reference number in case I needed to call back - [ ] I was informed they don’t have reference numbers and if I was concerned about their legitimacy I should remember that I called them using the number on the card (RED FLAG) - [ ] I asked if he was able to associate the card with my name and address since I was unable to do so on the website - [ ] His first response was asking why I would want to do that because it’s just going to show a zero balance (RED FLAG) - [ ] I asked again and was informed he could not do that with a zero balance card and since my $470 was on hold, although still active, I effectively had a zero balance (RED FLAG) I called a couple times throughout the week to see if the balance had posted. It had not. 10/10 - [ ] Spoke to CS again and was informed the entire $470 balance was used on 10/4 at bet mgm online gaming. This was one day after I was informed the card would effectively not exist and have no balance until 10/10 - [ ] Rep had no record of my original attempts to use the card on 10/2 even though these transaction attempts had been confirmed by CS on 10/3 (RED FLAG) - [ ] CS offered to send dispute paperwork to me and stated the dispute process takes 90 days - [ ] I asked to speak to a supervisor and rep disconnected my call - [ ] I called back and asked to speak to a supervisor and again, rep disconnected the call - [ ] I called a 3rd time and asked to get a copy of the transcripts from the calls on 10/2 and 10/10. The rep disconnected the call 10/15 - [ ] Spoke to card issuer (InComm). They could not have cared any less. Once the card is activated from the purchase point it’s “out of their jurisdiction” - even when their partner company refuses to speak with the customer. The thing I don’t get is why major retailers continue to sell these cards even though they know the card issuer will defraud their customers. As far as I’m concerned, CVS, Sam’s etc are complicit in the fraud. They get their cut and then wash their hands of the transaction like it never happened. There needs to be class action lawsuits against SecureSpend, InComm and all the retailers that sell these cards.

I do not recommend that you ever buy this card. 3 unresolved open cases after the first transaction on a $500 card, they take 2 months to respond without letting you know if they are going to send you another card. Do not buy this card, especially not at Sams.

I got one of these to pay a bill. Then I find out you can’t use them with a purchase that needs a zip code which is every purchase you make. Thankfully I was able to get a refund which takes 3 weeks. Avoid this company!!! What a nightmare!! I’m shocked they don’t state in the packaging, unable to use with zip codes. It sure would save a lot of heartache!!