SecureSpend.comReviews of securespend.com

Received several SecureSpend cards as gift cards. Problems arose immediately: when you try to check the balance you receive a message: "A system error has occurred. Please try again later." You get this error when you are trying to activate the card. And multiple attempts to activate the card will also fail. If your intention was to use this card in an emergency, you will find yourself in dire straits. The people behind this card are obviously shysters. They should be prosecuted.

There holding my money hostage I can't access to there website they are assholes

This company is a joke they do what they want cancel your card if you try using on Temu or any other app for that matter. The customer service is anything but that and subcontracted out to some 3rd world country where you can't even understand their terribly spoken English. Yet they're supposedly somewhere in Georgia here in the U.S. Never again will I purchase any form of card from securespend

waste of $160 scam and no real customer service with a real person can’t even use for amazon

Horrible. Don’t ever buy this card

Unfortunately, I purchased two (2) Secure Spend debit cards and am unable to use them for online purchasing. Secure Spend is not secure at all. I would like a refund.

Honestly I truly wish I could put negative Stars because that is how bad my experience has been with this company. I had a $500 gift card and there was $391 of charges that we did not make in fact we used the card one time and then we have no idea how anyone would have even gotten our card numbers but apparently they did and emptied the card. We tried to go online for about 3 days to look at the charges and try to figure out our next steps and all that and every time we put all of our information in and got to the end the website would say there was some sort of error and to try again later. So the next step was to start calling because we just wanted to know who's the company was that the money went to so that we could contact them personally and straighten it out which is what we would usually do. So it took about a week to finally get a customer service representative on the phone to speak to and then they give us the name of a company that we could not find anywhere online. So then they tell us we have to call back again cuz it had to be a certain amount of days before we could open up investigation. so we called back and we were told it could take 45 to 90 days to get it settled and in the meantime I called at least twice a month up until the last few weeks and we called once a week. Each time they said that they were just waiting for the funds to be reimbursed and then they would be mailing us a new card but that we should be getting at $391 back. Well we just got the new card a couple days ago and it was $20. And we have called several times trying to find out what happened trying to get the name of an information of the company that actually had the $371 charge, but we have gotten no help whatsoever, we have been given the runaround and basically we have been hung up on each time when we try to speak to a supervisor or anything like that. So, I know that we are not just dropping this as of yet. I don't know what our next steps are. But I am just wanting to warn any and everybody that even looks in the direction of one of these cards, which we happen to buy at Dollar General, so we assumed it was a company we could Trust. But be sure to never ever use this company, SecureSpend prepaid gift cards. And if you are any kind of store or company or something that is selling this to your customers then you need to know that they are just basically robbing your customers and these cards should be taken off the shelf immediately. And I have never been more serious.

I bought a Master card gift but cannot activate card because neither the website or customer service number seem to be active. They got the money, and I got a useless piece of plastic