D C.
Started well, went sour, recovered well by their support team
First time using a service like this. For the most part, I was happy with the process. The AI character design was good, and the conversation generally followed the path I had in mind. It did need a few prompts and OCC commands along the way to correct some minor issues, but nothing too concerning. Then it produced a completely random and unrelated response which totally broke the flow of the conversation. When I pointed this out to the OCC, it acknowledged that we weren't talking about philosophy, but by then I was completely thrown off. Shortly afterwards, it generated another out-of-context response, this time implying physical harm to me. At that point, I stopped using the service. I took screenshots of my prompts and the AI's replies and emailed them to support, but after several weeks I still haven't received a response. I've now deleted my account. It has potential, certainly, and I was getting to grips with the interface and how everything worked. But the random, completely out-of-context responses, followed by it saying it was going to break my ribs, was a total failure. I appreciate this may have been a glitch, and I understand that AI can get things wrong. But I'm not prepared to invest further in a service when it has the potential to produce responses that are so inappropriate and potentially offensive. And the fact that support didn't even respond to my report after several weeks just adds insult to injury. 3 stars — potential is there, but the experience ultimately fell short, and the lack of support was disappointing. **Update:** I contacted Support again following their response to my original review. They responded promptly and appropriately, accepted the evidence I provided of the issues I experienced, and confirmed that they are already looking into the causes and possible mitigations. They also offered to refund what I had spent. I was using the free tier, so there was nothing to refund, but the fact that they offered is important and appreciated. I believe in giving a company the opportunity to put things right when something goes wrong, and the team at Secrets.ai have certainly stepped up and done that. It's clear that they care about their product and their users. I've therefore added a star to my original rating. I won't be using the service going forward, but I am confident that my experience will help shape improvements to what they offer future users.
Response from Secrets AIAug 23, 2026
Thank you for taking the time to write this out, and we're sorry, on both counts. A response implying physical harm toward you is not acceptable, and we don't treat it as an ordinary glitch. We've since made changes to our moderation systems specifically to catch this category of failure, so what you ran into should not happen again. If you still have those screenshots, we'd genuinely like to see them: [email protected]. Reports like this are how we verify our safeguards are working, and yours going unanswered for weeks means we lost that signal. That's on us. We're reviewing our support queue to understand how it was missed, several weeks with no reply isn't a standard we're willing to accept. We understand you've deleted your account and we're not going to ask you to reconsider. But if you're willing to send those screenshots, it would help us protect other users.