SeaWorldReviews of seaworld.com

Got in que for manta and it broke got in que for pipeline and that closed 35 dollars to park and got on 1 ride 17 dollars for a big sandwich it showed on the picture and got something the size of a tennis ball

So disappointed to see the licenced capture of a large Manta near Panama City to be used by Sea World. This cannot be ethical. Upset me so much. Please stop this nonsence!

July 4 was the first time I attended Sea World in Florida. I was super excited when I saw this advertisement on the SeaWorld Website for private viewing for fireworks and dining (buffet) at the Lakeside Grill. Soon, I and several other families realized this advertisement was deceitful with intent to defraud the public. When we arrived, there was little food or organization. It took 25 minutes to get through the drink line, in that time they ran out of some finger foods before most of us got through the 25-minute drink line. It took another 25 minutes to get through the food line (what was left). We had 10 minutes before the fireworks. For $50 I got a small bowl of nachos and two tacos for our meal. Most of the guests registered and paid 24+ hours prior to the event-how is it possible not to have enough food? How is it not to have staff to provide a service for drinks (there was only one person manning the drinks.) Next fabrication, with intent to deceive the public. 360 firework observations. None of the guests were aware that you could only see 50% of the fireworks from the facility. The finale was in the back of the restaurant not visible due to the trees. I am shocked that SeaWorld supports this fraudulent advertisement and deception of the patrons who supported this event. I am posting on all social media, sending it to the Attorney Generals Office and Better Business Baur. This is shameful and deceptive! I did not think that SeaWorld would support intentional deception of the public. **Note: if you are considering purchasing a platinum membership be aware that you can’t use the quick pass on the new rides. That is HIDDEN in the fine print.**

Since the 1970's my family has been vacationing in Florida, and Seaworld has always been a staple of our trips, we could skip Disney, or Universal, but our trip wouldn't feel complete without a visit to Seaworld for a pleasurable and memorable experience. Fast forward to vacation 2025 with our 2 day Seaworld pass in hand, on our way to yet a MEMORABLE but NOT PLEASURABLE EXPERIENCE, we also purchased the all day meal pass (which is a must, should anyone choose to ignore my reccomendation of not wasting your hard earned money, at this attraction). In my opinion they are extremely understaffed, and the competence of most of the staff, is questionable. Issues included register staff trying to charge for items, included in meal plan, at lakeside grille ordered a cheeseburger that came with no cheese, staff went into kitchen, came back with cold cheese, placed it on now somewhat warm burger, at almost $20 for an unappealing and unappitizing cheeseburger (the fries were ok). At the seafire grille we tried to order a chicken sandwich, with everything describe on menu, without the bun (we're not at Kennedy Space center, this isn't rocket science) after 3 attempts at explaining without bun, I said forget it, got sandwich and removed the bun myself, sounds petty , but due the frustration, caused by the lack of competent staff, and staff in general it was just another straw on the camels back. The pictures included are at the seafire grille at around 11:30am, approximately 20-30 people waiting in line at serving area, other serving area closed, only 1 cashier, with another line forming to pay. Let me assure this continued throughout the day, at almost every location. The shows seemed mediocre at best, also the watersking show at the stadium, is a thing of the past it's turned into a half-a$$ed DJ, inviting patrons and their children to dance, not the show I thought i was paying for. Seaworld management should be ashamed of the path they've chosen. DO NOT PATRONIZE!Seaworld has also gone cashless, and they add 5% for credit purchase. I assume this is due to lack of staffs compatance, or ability to make change, either way I prefer to pay cash, and shouldn't be charged for Seaworld taking that ability away from me, and others like me.

Visited here 20 years ago and had good memories. So decided to go back the park was far too busy with loads of school trips there. It was 36 degrees we got through the ticket stand at 9.30 then had to stand at a roped of area to be let through at 10am. It was like a stampede! Why not let people filter through gradually especially in such hot temperatures. Then the bridge didn’t open till 11. We wanted to go on infinity falls but that was shut off till 11am so another stampede. By this time queue times were really high so went on 2 rides and came away. Waste of money very disappointed 🙁

I was a season pass holder and attempted multiple times to resolve an issue where I couldn’t access my passes. Despite spending significant time on hold, I was unable to get assistance. Seaworld continued to charge me for passes that were unavailable through the app or website, despite my repeated calls to customer service. When I finally spoke to a representative, I was told that it was “my problem” for not driving to Orlando to check on my passes. I was also told that my passes were available and that it was my fault for not using them. To make matters worse, I was hung up on twice, and the representatives displayed poor customer service, lacking active listening and professionalism. No one was able to help me or even cancel the passes I couldn’t access. I honestly just want a refund for the time I was unable to use my passes. This experience was incredibly frustrating, and due to the disrespectful customer service interactions, my family and I will not be returning. A company of this size should prioritize customer service and accountability, yet my interactions showed a complete disregard for customers. Very disappointing.

We have just returned from Orlando and whilst there we had a spare day so decided to go to Seaworld we spent over $900 for 4 adults and 2 children. It was the worst day of the holiday and not worth wasting $900 on. Everytime we went to go on a ride we looked at the queue time, but when we joined the queues we would move a short distance and then stop then after 30/40 minutes waiting with no announcements (depending on which ride it was) one of us would go back to the entrance and ask why the queue wasn’t moving or why no announcements were being put out regarding the wait only to get sorry I don’t know or just a shrug of the shoulders.one ride called the ice breaker had a wait time of 20 minutes, but there was no one at the entrance checking people going through the Quick queue. We went through the General queue only to find it took40 minutes to get to the ride because we noticed the same people kept coming through the Quick queue because of no one checking them. When we got to the ride we were told our granddaughter couldn’t go on it as she wasn’t tall enough we complained about no one at the entrance to tell us this and about people queue jumping, but once again they didn’t seem interested. This happen to several other families. Both male and female toilets in the park were filthy, most of the urinals were out of order. The toilet cubicles in both male and female were disgusting or broken. We walked across the boardwalk to get to the other side of the park on several occasions the 1st time was around 11am as we crossed there was two big piles of vomit I complained to 3 members of staff during the day about this and even when we left the park they were still there by then they were really dried out. All day we would see a ride working then go and get in the that queue only to find it stopped working. The only rides we were able to get on was the Ice Breaker and the water ride. I wrote a complaint to Seaworld only to get a generic reply from them. I then replied to them telling the they hadn’t addressed any of the issues I’d previously put to them to which I got another email back from Seaquest saying. Dear Phillip, Thank you for contacting United Parks and Resorts®. I am sorry to read about your disappointing experience during your recent visit. I only wish you would have stopped by Guest Services on the day of visit to have your concerns addressed immediately. Once again, we sorry for the overall inconvenience. We did complain at Guest Services and got sorry but due to the volume of people and it being the summer holidays we sometimes experience issues within the park. I said it was Easter break not summer. That still doesn’t explain the lack of staff, why the rides kept breaking down, no announcements, and lack of hygiene. But we were still not getting any results from them not even when I asked foe some of our money back. We didn’t go there to see poor animals being exploited we went for the rides, I am sorry to say but the sooner this place closes down the better it’s a blot on the Orlando name and it doesn’t come close to any of the other parks. DON’T WASTE YOUR TIME OR MONEY ON GOING THERE

I feel disgusted knowing people do this to animals, they need to be free not in a prison for you to enjoy. Hope you feel bad about yourself if you ever visit this place be Ashamed