SeaWorldReviews of seaworld.com

We have visited Sea World every time we have been to Orlando, but won’t be going back again. Whilst the rollercoasters are great, the staffing is poor and worst of all. They now don’t allow you to take bags onto a ride and y out have to use lockers at $5 per locker or $14 for multi use locker. The locker also incurs a $14 fee if you go over the 2 hours. This is bad but the locker system doesn’t work, so you constantly have to wait for a member of staff to try to resolve the issue. It just feels like they are trying to get as much money as they can out of you once you are in the park, $15 for a beer and $21 for two ice creams at the dolphin show. Such a shame that the owners have taken this path as the park could be great.

My family and I traveled from Canada and visited SeaWorld Orlando on May 2, 2026, as a special experience for our four-year-old daughter before our cruise vacation. Unfortunately, our experience was very disappointing. On our first visit, we spent a long time waiting for rides before the park was impacted by a tornado watch and heavy rain. We completely understand that weather is outside of SeaWorld’s control, but we were unable to experience most of the park or enjoy many rides. We requested a refund but were instead offered return tickets, which we appreciated, and the only day we could return was May 10. Sadly, our second visit was also heavily impacted by weather delays and ride closures. After waiting approximately 75 minutes for one ride, operations stopped again due to a thunderstorm warning. The only rides we were really able to enjoy were in Sesame Street Land, and we even missed the Sea Lion show we had been looking forward to because of the delays. By the end of the day, our toddler was exhausted, and we left feeling frustrated and disappointed. What made the experience even harder to accept was the overall cost. We paid around $800 for my husband, myself, and our 4-year-old, and in the end we only managed to go on two Sesame Street rides and eat there. Between tickets, add-ons, dining plans, and parking fees ($50 per visit) for both visits, the value simply wasn’t there. I completely understand that theme parks are businesses and need to make a profit, but there is a difference between making a profit and making guests feel taken advantage of. Charging nearly $70 for stroller rentals, overpriced food that was honestly disappointing, and requiring paid lockers just to go on rides really added to the frustration. On top of that, many staff members throughout the park seemed unhappy and uninterested in helping guests. Customer service felt cold and unwelcoming, which made the overall experience even more disappointing. I truly understand that weather cannot be controlled, and I appreciate that SeaWorld provided return tickets after our first visit. However, after two separate attempts where we were still unable to properly experience the park, it felt like very poor value for the amount spent. This was supposed to be a memorable family experience during our vacation, but unfortunately it turned into a stressful and disappointing one.

Was such a disappointment. Rude staff very overpriced food. Shows were poor and just a very bad atmosphere. Paid for the beluga whale experience for my daughter and it was terrible such a waste of money and a day of our holiday in orlando. WC.260317.06.950.00011

I got multiple fraudulent debit card transaction on Oct 27th 2025 that I am still disputing with my bank. $369.17 from SeaWorld San Antonio and $349.95 from SeaWorld San Diego. SeaWorld is telling my bank this is a valid transaction because SeaWorld has my Name, phone, email, billing address, and card info. All of that is public info except my card info, which was stolen. I have since disabled my Debit Card, but SeaWorld insists this is a valid charge. I need help from someone at SeaWorld to make this right.

We traveled all the way from Norway to visit SeaWorld Orlando, and it was the biggest disappointment of our Florida trip. We spent nearly $200 per person on tickets, All-Day Dining and Quick Queue, but the "premium" experience was a total disaster. The SeaWorld app refused to recognize our tickets all day. It kept telling us to "buy tickets" just to see the map or wait times. I spent the entire day fighting with my phone, which drained my battery and left us wandering the park blindly. We paid for All-Day Dining but only managed to eat once. We waited 60 minutes in line for a burger and fries that were cold and tasteless. Because of the long lines and the fact that the pass doesn't work at the Food Festival booths, we wasted hours of our vacation standing in food lines. The Quick Queue system is poorly managed. Staff let lines get mixed, and worse, they sent out roller coasters with empty seats while the lines were huge. It was a total lack of efficiency. The restrooms were a disaster—gross, wet paper everywhere, and overflowing trash. It was disgusting and clearly not being cleaned. Mako and Pipeline are great rides, and the Sea Lion feeding was fun, though it is sad to see the collapsed dorsal fins on the orcas compared to how they would be in the wild. As international tourists, we saved up for this trip for a long time. To have our time and money wasted by technical errors and poor management was a big disappointment and I'm never gonna spend our money here again or recommend it to anybody. Save the money and stay at home.

I purchased multiple individual four for $25 Animal Feeding Stations online. Yesterday I went to SeaWorld Orlando with only one printed copy for a four for $25 Animal Feeding Station. This should have only printed 4 individual tickets but I noticed she was printing more. She stopped printing once I said something but at this point she had already printed more tickets then I asked for. She printed 24 tickets. I only used the four I was planning on using. The problem is they all expired yesterday and when I called to get this fixed, I was hung up on. I called back was told if I gave an order number, they would get me a manager but then just transferred me to a phone survey. I am now on hold waiting for manager and as of this moment with no resolution. Has this happened to anyone else? And what are my legal options?

The complete lack of regard for the intelligent animas is insane. Orcas, dolphins and seals are intelligent creatures that need 100/1000s of miles to swim yet are shoved in these small murky pools. No wonder they kill your trainers they’re being driven to insanity! They literally try to end their own lives. You are cruel, clearly unintelligent beings and the day they shut you down will be made a public holiday. Shame on anyone who visits and shame on the workers. If I had it my way I’d round you all up and stick you in tiny rooms to preform then leave you abandoned and unsanitary!!! Shame on you all.

Well first time back here in a very long time, we normally avoid the parks as we just like to travel around Florida. Honestly I wouldn't waste the money to go. With our tickets we got the all day dining pass at all three parks. All three parks were poor on food choices and drink wise only soda, which after maybe two is boring as well as makes you bloated especially if you don't normally drink it. In Sea World we went to the smoke house, 2 of us had chicken, which had blood in it, the reply from the staff was it's been smoked.... Not good enough and the ribs were gross as well, I'm pretty sure they weren't cooked neither. The staff had a set frown expression in all parks, in Sea World I asked for a manager or a complaints email, the person I asked, didn't even look at me and just handed me a card which I needed to take a photo of. Aquatica, just another nightmare with food, and as Sea World had given us arm bands for the dining which they shouldn't have done, we needed to go to guest services, for them to sort out Sea Worlds mistake, that took a while as a manager needed to be found. Food wise again limited choice. Busch Gardens well I've never been so disappointed with the park, half the rides were not open, parts of the park were closed which meant you had to go back on yourself to find another part of the park. On top of all of this, they no longer provide maps, and you need to use the app, which is rubbish, even the only nice member of staff I have found in all three places, agreed it was bad and the wifi cuts out around all the parks which you need access too to get the app working. On top of the poor customer service I've emailed Sea World about the pass, disappointing choices for the dining and the app not working and they have never replied! This is just poor customer service at its best! I would honestly say pay the extra and go to Universal and Disney as they are worth the money!!