Seattle Coffee GearReviews of seattlecoffeegear.com

I purchased a refurbished espresso maker from Seattle Coffee Gear. It immediately started leaking water upon first use. I called and was told that it was "defective and not repairable." I was then told that I needed to go through a lengthy process to clean the machine and bring it back to "like new" condition, and re-package it carefully to get a refund. This will take hours of my time because they sent me a defective machine that was obviously poorly refurbished. Do not buy from this company.

terrible seller - took 10 days and finally cancelled! now waiting another 10 days to get my money back It is a scam avoid!

Sent my Philips 3200 Espresso Coffee maker into SeattleCoffeeGear for repair. I told them that the machine was leaking water at the rear if the machine. They sent me an estimate to repair of $401. A new one is $399 form Amazon. So, I paid the inspection fee and had them return our machine. I decided to do a little detective work to see if I could find the leak. I took the back of the machine and put water in the tank and surprise surprise there was the leak. Turns out that the leak was on a $10 hose connection. The parts they said needed replacement are all working fine and do not leak. After that, I checked their rating and it is very poor. Not one 5-star review, why am I not surprised.

Has the worst customer service out there. Ordered an expensive grinder 3 weeks ago as a gift and it’s still not shipped. They lied and told me I was informed of a back order issue. I was not. I purposely purchased one that was listed as available. I’ve been given the runaround by reps and the issue is still not resolved. Never again

Very poor experience with Lavazza qualita' rossa coffee bricks. I was sent damaged coffee bricks, as per the Lavazza site air should not come out of those bricks but Seattle Coffee Gear are saying "all is fine" and they will not replace. Amazing that people at company that specializes in selling coffee and coffee products, know so little about coffee :-) I am going to stay away and suggest you do the same. This is from the Lavazza site. (lavazzausa com en faq): "All bricks of Lavazza coffee are fully sealed when shipped by our warehouse. If you squeeze the brick and no air exits, the seal is fully intact and the brick of coffee is fully sealed and there is no impact on freshness or preservation")

Seattle Gear is the worst company you could do business with. Especially if you return a product. You'll have to pay for shipping and a 5% restocking fee. They don't tell you this at the time of purchase.

If I could give a negative number of stars, I would. I bought a coffee grinder. It came without a gasket necessary to attach the hopper to the grinder. After numerous attempts to reach customer service they told me they didn’t stock the part and I would need to contact the manufacturer myself. They offered nothing in the way of service or support. I was forced to file a dispute with my credit card company. I wish I had seen the negative reviews before purchasing. Never again from this company.

Horrible service....Fedex still has not delivered the package(15 days) and SCG has not lifted a finger to resolve the situation. I will never do business with these people ever again. I write about this to warn others.