Sears PartsDirectReviews of searspartsdirect.com

This company is terrible! They sent me 4 four incorrect water filters for a Kenmore fridge. You can only communicate with them via chat. Pathetic

My order didn't arrive, but the status was changed from "In Process" to "Complete" as soon as the scheduled delivery date past. The searspartsdirect.com website does not provide a contact telephone number. So, I was not able to talk to a customer service representative to cancel my order. Fortunately, I was able to get my money back via PayPal. No, I do not recommend searspartsdirect.com.

I have no problem being honest , can Sears Parts Direct be honest ? SPD has had 9 different chances to prove honesty and integrity about a very small refund ($14.39 )and a order on 11/18/2025 , payment withdrawal on 11/19/2025 and order cancellation without any notification ,waited 3 weeks for delivery and nothing ?Who has a problem with honesty , could Sears Parts Direct be the problem ?Please look at your online reviews ,they are horrible to say the least.I have tried 9 times to get this issue resolved ,as of 1/5/2026 SPD HAS NOT even came close to fulfill this disaster. How many times does the consumer have to call you to get a full refund?This problem is upper management ,customer service reps.are only following what they are told to do by upper management,Always remember without customers Sears Parts Direct will in time will be out of business ,that means a lot people of out of jobs!!!!!! Hello is anybody listening ?

Subject: Disapproval Regarding Delayed Kenmore Water Filter Order ________________________________________ Hello, I am writing to express my strong disapproval regarding my recent Kenmore water filter order through Sears Parts Direct. After placing the order, I later discovered that the item was on back order and was delivered late. At the time of purchase, I was not informed that the filter was back-ordered, nor was I notified of any expected delay. This lack of communication is disappointing and does not meet reasonable expectations for customer service. As a customer, I expect transparency and timely notice when an order cannot be fulfilled as promised—especially for an essential replacement item. If I had been informed upfront, I could have made an alternative arrangement. I ask that this matter be reviewed and that steps be taken to improve communication and order fulfillment going forward. Thank you for your attention to this matter. Sincerely, Athena Wiseman

This is the second order, still the wrong parts. Now I am told because the order is over 60 days I cannot get a refund, yet the part was on back order for 4 months. I have requested a return label every 3 days and still not getting it. This has been since I received the part, Dec 9 was my first attempt, this last one was Dec 26

BUYER BEWARE!! Not only will you ever receive order but you will never get to talk to anyone about cancellation. You can chat but will never get results. They will continue to say wait 1-3 business with cancellation confirmation but will never get email. Horrible service!! I’m out $300 and can talk to no one!!

I am extremely disappointed with Sears PartsDirect. I waited for the part for a whole month, and it never arrived. Now I’ve been waiting almost another month for a refund, and I still haven’t received my money back. This situation looks like fraud and a scam. I will never order from Sears PartsDirect again, and I don’t recommend anyone else to order from them, because their service is a complete deception of customers.

Sketchy company. Spoke to sales over chat they confirmed they had the parts and would send them sooner if I gave them credit card over the chat. Then they called me during the chat and said it was the bank confirming the transaction - it wasn't the bank it was them. They said I couldn't use paypal and had to give them a CC. I told the sales guy over chat this was sketchy and just ended the chat and ordered the part in the site - my fridge is old and they were only place on the internet claiming they still had the parts I needed. I was desperate. After the payment. They sent me emails saying that all the parts were unavailable. I got my $ back. but they are sketchy. And chat guy was lying about stock. And payment options. then the sketchy phone call from them claiming they were my bank. Be careful