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Sears PartsDirect Reviews | Read Customer Reviews of searspartsdirect.com

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Electronics & Technology
Appliances & Electronics
Sears PartsDirect

Sears PartsDirectReviews of searspartsdirect.com

3.6511 reviews
Appliances & Electronics
5407 Trillium Blvd, Suite B120, Hoffman Estates, Illinois

Directions Website

Sears PartsDirect3.6

Reviews511 About Contact

Overall score

3.6 out of 5

Average

Average of 511 reviews

Distribution

5★60%
4★7%
3★2%
2★1%
1★30%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

searspartsdirect.com
5407 Trillium Blvd, Suite B120Hoffman Estates, IL 60179

About Sears PartsDirect

Sears PartsDirect – Genuine Appliance Parts, Trusted Service, and Expert SupportSears PartsDirect is your trusted online source for genuine appliance parts, lawn and garden equipment parts, and repair accessories. Backed by the trusted Sears name, we proudly help homeowners, technicians, and DIY enthusiasts find the right replacement parts to keep their appliances and tools running like new.From refrigerators and washers to lawn mowers and power tools, Sears PartsDirect carries millions of genuine OEM parts from leading brands like Kenmore, Whirlpool, LG, GE, Maytag, and Craftsman. Our easy-to-use website makes it simple to search for parts by model number, brand, or category — so you can quickly find exactly what you need.At Sears PartsDirect, we’re committed to delivering reliable service, fast shipping, and expert repair guidance. Our online repair help center features step-by-step instructions, part diagrams, and how-to videos to make home repairs simple and stress-free.Customers choose Sears PartsDirect because we combine trusted quality, competitive pricing, and exceptional customer care. Whether you’re replacing a refrigerator water filter, fixing a dryer, or tuning up your lawn mower, you can count on us for dependable products and support.Visit www.SearsPartsDirect.com today — your one-stop shop for genuine appliance parts, repair advice, and service you can trust.

Sears PartsDirect (searspartsdirect.com) has 511 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.

Also known as: searspartsdirect.com
Website: searspartsdirect.com
Category: Appliances & Electronics
Location: Hoffman Estates, Illinois
Listed on Five Star Index: 2026

About these reviews

Replies: The company has not replied to any reviews yet.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Sears PartsDirect reviews

Showing 154 reviews with 1 star · Clear filters

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Margarita
May 28, 2026
The worst kind of customer service.
Can't get a straight answer from AI and don't want to order the wrong part. Have tried every other extension to try to get a live person but it is all AI. This is the worst kind of customer service.
Report
B W.
May 28, 2026
Made an order
Made an order. Less than an hour later I tried to cancel my order. Site said I couldn’t but I could return them. When the order showed. Only two of three parts arrived. Looked at my order status. Showed the expensive part was canceled, but I was still charged $300 for the part. Returned the two parts they did send. Was only credited for one of the small parts. Parts direct has ZERO customer service. It’s all AI. Was unable to get my refund. I did a chargeback with my CC company. It was denied. NEVER DO BUSINESS WITH SEARSPARTSDIRECT
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Paul
May 16, 2026
Shipped a dirty, used part.
Shipped me a dirty, nasty, and clearly used ice maker part. Who wants to put that in their nice freezer and make use of that ice? I can’t believe they didn’t even make a tiny effort to try to clean. It was covered in grime.
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Unhappy M.
Apr 29, 2026
If I could give zero stars I would
If I could give zero stars I would. Ordered a treadmill drive motor on March 6th, 2026. Delivery date was supposed to be March 13th, 2026. I have been waiting 7 weeks and I cannot get a delivery date. The call center in Southeast Asia is useless. The website still lists motors "In Stock". Do not by anything from Sears Parts Direct
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Jon
Apr 28, 2026
Back ordered parts but no refund
I was informed that parts are on back order with no delivery date. PartsDirect will not allow me to cancel the order nor get a refund.
Report
Donald K.
Apr 18, 2026
Feel like I'm getting no where
I placed an oven part order on 3/12/2026, estimated delivery 3/26/2026. I still haven't received the part. Can't find the order with their online tool. Spoke with live customer service, was told I would receive a text and an email in next 72 hours. That hasn't happened. Tried again today, AI chatbot told me I was going to get a text, didn't happen. Meanwhile I have already been billed on my credit card for the part
Report
Dean K.
Mar 26, 2026
They didn't send a part but charged me
They didn't send a part but charged me, this company seems like a scam. I had to try to get my money back from the credit card company. They never have anything but AI chat available, DO NOT ORDER FROM THEM!!!
Report
Michael T.
Mar 14, 2026
This part does not fit the refrigerator…
This part does not fit the refrigerator from their sears parts website. I need to return it
Report

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