Sears PartsDirectReviews of searspartsdirect.com

What a horrible company! I ordered a part at the end of December and a couple days after the purchase I received an email saying the part was on back order and they didn't know when it would be back in stock. I couldn't wait so I found the part elsewhere, ordered it, it arrived and I installed it on my stove. I cancelled my order online and decided to follow up with a phone call as well. The lady told me that I would have to wait to see if the supplier can cancel the order. That's just ridiculous, as it's just an order in a system at this point, on a back ordered part. I kept checking back with them every few days. My order kept going from back ordered to pending every day. Finally it said a shipping label had been printed. About 4 days later I checked the status again and it said that the delivery company had not picked up the order, so I called them again. This time I was told it can't be cancelled because it's in shipping, which was a lie. They had only printed a label. Now, 2 weeks and several phone calls and emails later, they are saying I have to wait until the part ships, then I can return it and get a refund. That's completely crazy, they've had 2 whole weeks to cancel this order. I've now disputed it with my CC company. I will never buy anything from this site again.

Here's the issue that I experienced with this company, I ordered a part that was shipped, and the part never arrived after UPS stated it did. I know that isn't the company's fault. The next part is, when I called them I get a right response, but a poor outcome. They stated they would expedite the part, and they didn't. They lied! They sent it exactly the same way they did the first time. The part arrived later than expected, but to make matters worse. I get a box with a part that had hand writting on the box, "Wrong part number shipped". I open it up and not to my surpise I part with the last person's hand written note that stated it was the wrong part. That was true for me too. The quality control check before resending out a part again was missed, and this company could do so much better by taking a quality control check. They lost my business, and hopefully correct it not to lose yours.

I WISH I had read these reviews before buying, but I thought...it's SEARS, of course it's a legit company. I've had the EXACT same experience as so many of the rest of reviewers. I ordered a part that was "In Stock" and paid for it, supposed to be here 5 days later. Of course, nothing showed up. I called and was told it had come in late and just showed up that day and they would expedite the shipping, have it sent out that day and I'd have it within 3 days. Of course 3 days later....no part. I called back to cancel the order and get a refund and was told I'd get an email confirming cancelation and a refund within 3-5 days. Surprise, 7 days later....no email, no refund. I'm just going to call my credit card company directly and dispute this as fraud.

Said part was in stock. Ordered through chat on their website. Seven days later and 4 phone calls to India I cancelled the order today. They said I will get an email verification. So far no email. I disputed the charge to my credit card. This is so ridiculous! Sears no longer a company in the USA! Guess I'll buy from South Korea.

BAD SERVICE. I work maintenance for a big company, I ordered 3 parts for the fridge in July 27, 2022, they said it will be delivered within a week, but since that date I'm still waiting for the part, they send 1 part in Sep 01 but I'm still waiting for the 2nd part, I asked for a refund or some credit because it slow my business and caused me issues with my clients, but no answer! and I'm still waiting for the other parts and I'll never buy from SEARS again ! **Work orders: W302311, W302291, W276792** I asked to talk to a manager but no way, the service you get after spending money and waiting is someone from India behind the phone who'll answer your calls. They just called me and they said "my order has been cancelled", after 6 weeks of waiting, I will never know if I didn't ask. they asked me if I wanted to reorder it again, I didn't understand why?, maybe they try to order it from another manufacturer. I asked for compensation for losing my profit because my client cancelled his work order, but they said NO, you have two choices "cancel the order or reorder it again"!!

I made the mistake of not looking at reviews before I placed an order. My part was also supposedly in stock on the day I ordered and paid for it. It's been 4 weeks since the order was placed and still it has not been shipped to me. My next step will be to notify the Better Business Bureau. I will also notify my credit card company if I don't receive a refund within the next 7 days. My advice to you is do not order from this company

Horrible experience. These people are awful. Stay away. Seems like a scam. Placed an order for lawn mower parts on website. Said it was in stock . But after order placed they said it was on back order. I have called 6 times trying to cancel each time I get person saying “ok”. But then nothing happens anx I keep getting messages about my parts on back order. Arghhh. Horrible company!

No stars. Lost 160$. Ordered a motherboard for my refrigerator. Called several times to cancel. C/S states they submitted a ticket, and to wait for an email to arrive. Every email repeats the same information that the part is backordered. No refund is ever provided. This is a scam fraudulent company.