Sears PartsDirectReviews of searspartsdirect.com

Look at all recent reviews - they show a different picture than their overall ratings. Ordered a part on 10/15 with an estimated delivery date of 10/18. Checked status online and it said the following, "Some order updates are delayed although the parts have shipped. We're working to resolve this." Called on 10/20 and they put in a request to send me the tracking information. This is the only update I received on 10/22, "This message, including any attachments, is the property of Transform HoldCo LLC and/or one of its subsidiaries. It is confidential and may contain proprietary or legally privileged information. If you are not the intended recipient, please delete it without reading the contents. Thank you." Called again and wasted 40 minutes of my life for the company to tell me the part was on backorder. Why did the order status say the part was shipped? Why didn't the first rep tell me it was on backorder? Why was a backorder part showing as available? Why didn't I receive any type of communication stating the part was on backorder. These are all great questions.

ordered parts in june web site said in stock after paying I was emailed that everything I ordered was backordered. won't return my money I as told it was in process. it is now october and no refund. thieves DO NOT DO BUSINESS WITH THESE PEOPLE.

Sears Parts Direct hates customers-NO CARE FOR CUSTOMERS, READ ALL THE REVEIWS ON ALL PLATFORMS BEFORE ORDERING PARTS- OVER 10,000 bad reviews-They act and treat customers like Sears is a foreign scammer, They argue lies and change the facts and repeat it over and over, like a democrat, I ordered online and charged me the call in price because the pop up chat was started, I was triple charged aprox. to my card for parts that have not shipped and nobody will help me, they also over charged me by $60, Its the worst experience buying parts I have ever had, CANCELED ORDER CONTESTED WITH BANK, Parts in stock order #C086898 zip code 03055, Talked to the supervisor of the parts department, he was very rude asked me If I had a calculator? only to be proven wrong on the prices very poor customer support REPORT THEM TO FTC & BBB

Ordered a water softener part. Two days after expected delivery it still had not arrived. No tracking to be had, just some lame excuse about tracking issues. All I got was a message that said "In Process". Tried to contact customer service, but it was TOATALLY automated and provided no information other than sending me a link that gave me no new information. The link advised going to the website for more information. Wait for it...... the website only sends you down the same automated path endlessly. I contacted sales and actually talked to a person for a few seconds. After being told there was no tracking......he transferred me to that same automated system that was sending me in loops. Totally insane. Ordering from Amazon instead and returning Sears part if it ever arrives. Can't wait to see how that goes....Never ordering from them again!

Reading over these complaints males me wonder how this company is still able to "operate" (steal customers money) I ordered an AC filter in MARCH 2024! Online status was IN STOCK, however after I placed the order and paid....the status changed to pending! BUT only said Pending on my order status....the status did not change online . This is extremely deceptive! What they are doing is advertising that a product is available ~ when it's absolutely NOT available ~ in order to trick the customer Into placing an order & paying for the item. It's a trap ! Once you order there is a ridiculous process to go thru in order to get attention to the issue on your order ! The operators aren't fluent in English so there is a real communication barrier & I feel like it's purposely done! I have "cancelled" my order numerous times online. I have emailed . I have called numerous times. THEY DONT CARE. I've been promised a refund but have not received anything! And I keep getting emails telling my my order is on back order ! Wth ?! It is canceled! This company is egregiously stalling and stalling while they keep our money ! We need a class action created against these sleezeballs!!

They dropped the ball on my order 3 times. I ordered a lawn mower. On the day it was supposed to arrive, they updated their website stating the lawn mower was marked as "Pending". Apparently, it was backordered, but they didn't tell me or update my account on their website until the day I was supposed to receive the lawn mower. I called 4 times, and they finally refunded the lawn mower cost and ordered a new lawn mower for me. After charging my card twice for the new order, I had to call them back to get the second charge refunded. Now, my credit card has 3 charges pending, each for almost $4k. Basically, they tied up almost $12k in charges on my cc. Expecting the new order to arrive at the end of the week, I looked online this morning, and Sears cancelled my order. Apparently, their second vendor didn't have the mower in stock either. I placed the original order on July 29. It is Aug 8th, and I just found out Sears cannot fulfil the order. I called again to get a refund. My credit card still has $12k in purchases noted as "pending" so I cannot use those funds. Sears cannot fulfill the order, so I now must wait until the 3 refunds hit my account before I can order the lawn mower elsewhere. No matter who you call at Sears, they are 100% incompetent. They do apologize a lot, but that doesn't do you any good when they mess up your order so famously and cause you not to be able to use your funds because they are tied up in a pending status. Never again will I ever do business with sears. Good riddance!

Ordered parts for my AC, Very pushy insisted I place order and the agent "Knew what they were doing" Upon review of my order that evening. They ordered a fan motor for an off brand refrigerator. Immediately attempted to contact Chat (closed) Call the next morning Customer service with broken English assured me the entire order was cancelled. Partial, refund apparently Issued. Contacted chat again. Still did not cancel order. Charges for unreceived items listed on my Credit Card. Today Website item shipped. Filed a dispute with my Credit card. DO NOT USE THIS COMPANY.

I called three times to find out the status of my order after it hadn't been shipped by the estimated delivery date. They kept telling me the fulfillment department would email me, so I would wait a few days to hear from them, but all I got were blank emails. After repeating the same response at first, the third person was suddenly able to tell me that the item was backordered and that it would be available in about a week. It felt like a lie and the website still showed the item as in stock. When I called again an hour later (my 4th call) to cancel the order, the person told me it had already been canceled the day before.