SearsReviews of sear.com

Be very careful. Shopping on Sears website is borderline scam. During the holidays I purchased items and received about $100.00 in cash points distributed in four installments . Many items are not eligible for purchase with points. Also some items are not eligible for free shipping although the minimum purchase amount has been exceeded , Some items cant even be purchased when added to cart. Customer service is terrible , When attempting to cancel a duplicate order agent gave me case number but refund was never received and shows the both items in transit.

i wanted to purchase a treadmill, had a sales rep help me with it, she assured me i would get free delivery and installation, they charged me for it and refuse to process a refund, every time i call i get transfered around util i get to some foreign representative who cannot help and doesnt speak comprehendable english. they have a very long wait for delivery time. i am horrified at the very poor customer service

I LOVE SEARS BUT!!!! Sears.com is the worst place to try and do business with. I've been with Sears 36 years, and spent some years $3000.00 plus per year. I AM DAMN DONE WITH ANYTHING SEARS. I placed an online order, and I had " reward points " of about $5.00, that did NOT apply to total price, so I called and they said they will cancel this order, and I can just reorder now and they will correct price ( don't know why they couldn't just apply credit to order I previously placed). So I reordered, no problem, being reassured that original order was cancelled. Got home to receive email stating that " order can not be cancelled " I was concerned and called ( hold time 14 minutes) they apologized and said I will see cancellation and refund in 48 hours. Two days later , same email can not cancel, this went on three times, so I agreed to refuse shipment.. well I received the later placed order FIRST, then the " non cancel" order second, proving that order never left and therefore could've been canceled.. I've since tracked my refused order, it was received last week, still no credit, numerous calls, including one where the airhead girl refused to get me a requested supervisor and put me on hold only to be picked up by Craftsman tools..so two more calls, one to corporate, no avail, back to Sears.com where I was assured she would get supervisor , only to have to repeat the same stuff over and over as she reads off of a card of procedures they should do for a customer, all the while I asked if she was in the capacity of issuing credits, no answer, and it will be three hour wait time until I get a supervisor.. I'm calling bank and stating fraudulent activity due to this, as well as banning all Sears products and emails... DO NOT DO BUSINSS WITH SEARS.COM

We ordered mattress over three weeks ago. Got a confirmation of delivery. Next day received a text confirming delivery. Twenty minutes later, a text stating that delivery was rescheduled three weeks from now! Called customer service. Was transferred all over the place, four times (two hours on the phone). Could not understand a word they were saying. The accents/language pronunciations are unbelievable. I requested to be transferred to an office in US. They said it was not possible. Sears.com is quick to charge you for the merchandise, but don't care to deliver it. No wonder it's going out of business. Stay away from Sears.com I still don't have a mattress, or my money!! The costumer service is the absolute worse. Can't get through to anyone who can help. Disappointed is an understatement!!

Sears will not pick up damaged delivered merchandise!. We received a large, damaged medicine cabinet. It was nearly impossible to finally talk to a representative about it which did no good. We are now stuck with trying to get rid of it! DO NOT BUY AT SEARS!!!

Kenmore washing machine do not clean clothes had service people out 7 times they said to purchase LG or Samsung they would not let us return washer no longer will purchase anything from Sears

GUYS SERAS HOLDING IS COMING DOWN TO THEIR END THE PARNET COMPANY OS BANKRUOT AND KAMART ARE DOWN AND K MART PHARAMCIES ARE FISIHED THEY ARE CLOSING ONE AAFTER THE OTHER NATIONALY THEY CLOSED 3/4 OF THE PHARAMCY IN CALIFORNIA SO IF Y ARE SHOPPING WITH K MART YIU BETTER START SHOPPING @ B J ONEONAA OR THE REGULAAR BJ IN THE EST AS THEREST OF THE COUNTRY BETTER START IMIGRATING TO TO SMAALLINDPENETS CLOTHER STORE AND INDPENDENET PHARACIES AND DO NOT FOLLOW ALBERTSON SINCE THEY BIUGHT RITE AID AND THEY WILL CINTRIBUTE TO THEIR JEWISH DMEISE

sear do stink. I have 30 buck I want to use to order a part it paysfor the price of the part item and will not allow you to not the saletaxand shipping exsample part is 9.99 and you have 3000 onit you wil, have 20left and you have to pay shipping and taxes out of you own pocket .iwant to buy an item 9.99 and shipping is 9.99 and plus taxes and they should deduct it.i was mad I told them off I wont shop at sear never againi wish you can do the whole order 2298 tax andshipping add and have 7 buck left I,m very disappointed .it stupid the are idiot that no way to do business amazon.com is not that way sear lost my business I was mad I told a few customer in the parking lot wjat happen and they did not go in sear case them away you are sucker