SeaonicReviews of seaonic.com

Response from SeaonicMay 5, 2026

really sorry for the frustration here, that’s not the experience we want anyone to have. We were recently testing an AI support tool to improve response times, but it clearly caused more issues than it solved in cases like yours. We’ve since removed it and are back to handling support directly to avoid exactly this kind of situation. I completely understand how frustrating it must have been having to go through multiple chats and then make two trips to the post office for something you had already cancelled. If there’s anything still outstanding on your side, please let me know here or email us directly and we’ll sort it out properly, start to finish. Appreciate you flagging this

Response from SeaonicMar 9, 2026

Hi Dori, Thank you for your feedback, and we're sorry for the confusion here. Sometimes orders are already processed or dispatched shortly before a cancellation is completed, which may be why this shipment was still sent out. That said, we’d be more than happy to resolve this for you. Please just email us at [email protected] with your order reference #4372, and we can arrange the return of any unused product and assist you further. We appreciate you bringing this to our attention and will make sure this gets sorted quickly.

Response from SeaonicFeb 24, 2026

Hi Karen, Thank you so much for your review — and I’m really glad to hear you love the product 🤍 I’m sorry to hear there was confusion around the subscription selection. That’s definitely not the experience we want anyone to have. We offer both one-time purchase and subscription options, and sometimes the subscription (which includes a saving) can be selected without it being immediately obvious. You’re always in full control — you can switch to a one-time purchase, pause, or cancel anytime directly through your customer portal. If you’d prefer, just email us and we’ll sort it out for you immediately. We truly appreciate you and your support, Karen. Thank you for bringing this to our attention 🙏