sealight-led.comReviews of sealight-led.com

UPDATE in response to msg from SeaLight-led - I sent them 2 photos at their request - one of the opened manila envelope that the part came in and another photo of the clear plastic zip-lock bag with the parts still inside. Their response to me was that because the item had been taken out of the 'box', they could not refund my money. I then sent an angry email back to them with 2 more images - this time showing the replacement part (still in its manila envelope) and the shipping bag from the shipper UniUni. No box. No clear packaging that shows the product without opening the manila envelope. I see the refund has been deposited into my account. Thanks for that. The new part has been installed but my driving lights still flicker (headlights do not flicker). I don't want to dicker with SeaLight-led anymore. I will take my car to a local business to have it fixed. With the sincere hope that your goal is to improve customer service, my order number was: IS-SLCA-1000495773. The incorrect item was 9007/HB5 LED Bulbs Canbus Decoders/ Resistor Anti Flicker Harness Resi. I ordered headlights for my 2005 Hyundai Santa Fe from Sealight-led. After installation, they flickered, so on January 9, 2026, I ordered an anti-flicker harness. The item arrived packaged inside a plastic shipping envelope, which contained a manila envelope, and inside that was a clear plastic bag holding the harness. Without even removing the harness from the clear plastic bag, it was immediately obvious that it was the wrong part for my vehicle. I therefore ordered the correct anti-flicker harness on January 19 and attempted to return the incorrect one. That’s when I discovered their “customer service” is essentially nonexistent. My email went unanswered, so I called and left a voicemail—only to receive a text message instructing me to email them again. After several emails, I was told I would not receive a full refund because I had “opened the package.” To be clear: the only thing opened was the outer envelope. There is no way to verify the correct part without opening the manila envelope it arrived in—I don’t have x-ray vision. The harness itself was never used and remained sealed in the clear plastic bag. I was then told the item could not be resold because of this, which makes no sense. Replacing an envelope and relabeling it is hardly an issue. I would have been perfectly willing to pay return shipping, but instead the company chose to make this unnecessarily difficult. Based on this experience, I will never recommend this company to anyone.

Update: We were able to speak with someone else and they were very helpful and made things right. My husband ordered these lights for my Durango, and we were excited to put them in. Well, my brother in law bought me lights so I didn't need these light afterall. I never opened the package. My husband called customer service to see how to go about returning them and the man he spoke with said that we have to pay to return them. Which, is perfectly fine with us. My husband asked how much was the cost to return them, and the guy asked what card he was using to pay for the return. Now that doesn't sound right. Whatever card we use is irrelevant. I guess there is a difference in price depending on the card you use. My husband did not give any information. So now we are stuck with lights that we don't need. Because of this, I will never use this company again and I will be sure to let everyone know how they operate.

I order the wrong pair of headlights and had to call 6 times to finally talk to a customer service representative for them. When I talk to the customer service representative he reassured me that it was no big deal that he would cancel the order for me and I would get a refund to my bank account. It has been 3 days and I have no refund. Also unbelievably the customer service representative never canceled my order and it went ahead and shipped anyways. It's been 3 days and when I check on the status of the headlights they wouldn't let me cancel it tells me there is no tracking number. I have communicated three different times with sea lights customer service and haven't received a response. These scam artists charged me for the headlights and never sent them off and now won't respond to my emails when trying to get a solution to get my money back.

Buyer be Aware!!! This company is terrible, ordered from this company , next day went to cancel order, and impossible to cancel! Nowhere on website can orders be cancelled, called customer service daily, no answer , they put you on hold and eventually it says agents are busy and you can leave a voice message and someone will return your call. Well this never happens, nobody will ever return your call, non existent customer service. Reached out a few times with email, and again no response! they charge your credit card and ignore the customer, this has been going on for two weeks now, and did not even ship out lights, dishonest business, so now my Credit card company is dealing with them. Do not buy, if problem occurs, they ignore the customer!!

Ordered reverse light led upgrade for a toyota tundra, was sent the incorrect bulbs, then customer service did not help in resolving the issue, they will make you jump through hoops to get a return processed. BUYER BEWARE !!

SEALIGHT LED H11, Bought through Amazon Prime. It started comes with a positive one-year warranty! Ordered ( 113-5829563-5881822) July 20,2024, Paid $49.23, w/o taxes $55+total for LED XF3 SEALIGHT H11, H8, H16, CALLED THE SEALIGHT 1-626-699-3998. ON JULY 03, 2025 JULY 08,2025. THEY PROMISED TO TAKE CARE OF THE ISSUES AND SEND CONFIRMATION EMAIL , NOT A THING TO ASSIST WITH THE WARRANTY. BUT ASKING FOR SNAPSHOTS PICTURES OF THE BURNOUT LED LIGHT BULB. NEGATIVE CUSTOMER SERVICE, FULL ON RUNNING AROUNDS. FOR THE ONE-YEAR WARRANTY. AND NOT HAVING A HONEST CUSTOMER SERVICE, IS BAD FOR BUSINESS AND NOT HAVING THRUST IN SEALIGHT COMPANY. UNSATISFIED CUSTOMER SERVICE

Terrible experience with this company! Garbage lights that don’t fit! Contacted customer service total waste of time. Via email they offered 15% off the light bulbs and give to family or friends? What a joke I just want my money back. I was then told to send back to an address in Markham Ontario. I decided to take them myself the place was an unnamed warehouse where a guy came through a locked door stating we have a contract with them and do not take stuff back personally? Whatever that means. He told me I have to get a return label from the company then send it to this same warehouse? I sent another email to the company stating stop playing games give me the return label and I will send back. I also stated I don’t know what kind of company this is? Disgusting customer service on all levels. You state 90 day return I sent pictures of boxes intact to no avail. Do not ever deal with this company the worst I’ve ever dealt with!

Faulty product, which they will not stand behind. Headlight bulbs burned out in just nine weeks. Sealight does not even care, no help at all. EDIT ONE YEAR LATER: NO CHANGES. They NEVER made this right, just empty promises. REPLY TO REPLY BELOW: I have been through Sealight CS already. I wrote this review AFTER I was NOT properly assisted, by them. Which I thought was made clear enough by the "would not stand behind" and "no help at all" remarks. BOTTOM LINE, FOR OTHERS: Do not expect any reasonable customer service from Sealight for a defective product made by Sealight. You will not get that. All you will get is an offer for another one of the same (defective product). Who can wait around for any of this when, we are talking about car headlights? Defective headlights cause a risk of car accidents and a risk for traffic citations too. Sealight appears totally oblivious to all of this. Someday Sealight's defective headlight bulbs will end up killing someone.