SeaDekReviews of seadek.com

shipping takes forever to arrived. Waited for 2 weeks to received the item

Seadek, I was not able to find a installer in my area on your web sight so I called your number and the operator said that couldn't be. After he looked it up, the closest person to me is 40miles away and that vendor basically told me they would not come out unless I was doing my whole boat. After I asked what it would take..., they finally said they would come out. Four days later they sent me an e-mail saying they were sorry they missed the appointment and that I, the customer, would have to call and set another appointment. Needless to say I am going with your competitor. This decision is not based on the product but on your partnership with Cast-a-way customs. "I have cast-a-way seadek for Aquatraction."

Wow, reviews are almost all the same expeerience I have received. There is no sence of urgency to get back to a prospective client. Taking forever to do business!

Very disappointed in SeaDek. I ordered SeaDek material over other less expensive options because of positive reputation of company. Unfortunately, they sent my order to the wrong address (not even right state). After I notified them of their mistake, customer service was poor...rather than immediately sending me my order, they said they had to go through a 'warranty claim process' which would take another week (they already verified they sent to wrong address). I asked if I could speak to someone in the warranty claim department to check on status and I was told that I could try but they might not be working that day (it was a Friday). I was transferred and phone just rang and eventually went to voicemail. Many ways SeaDek could have made their mistake right (sending me my order right away...expediting the shipping...offering discount...offering cut to template since I have lost the time needed to prep boat). If you choose to buy from them, hope you don't need customer service, because you won't get it. Mid April order with 1-2 wk delivery estimate will end up getting to me in June (if I'm lucky).

Honestly I was referred by a Sea Dek customer. I called the gentleman’s cell. He was obviously busy. Said, “I’ll see if I can get by your boat later in the week.” And that’s all I have heard. So I have no real interaction but that to go off of. Not. Great experience and I get when you are busy but I went with Dek it. More money but the experience has been flawless.

Upon arrival, our seadeck looked stunning! We cleaned the flooring properly and were excited to install it. The dry fit template was perfect as we cut it up in dark warehouse this winter! $1400 well spent I thought. Just yesterday,on install day we noticed two mistakes. All the pieces of the flooring have lines that run bow to stern. Except one. When I called and showed photos, I was told that the previous customer requested that tia one piece to be different and that this was my problem. They would admit no fault. The second piece that had an error was on the swim platform. For no apparent reason, there is a circle in the middle of this piece. When I called they told me that I would have to pay $200 more for the smallest piece plus’s shipping. As far as the product it looks great but I wouldn’t expect any help from anyone from this company as far as customer service. Absolutely awful customer service, If you want a product with north south east west lines this is for you!! It looks absolutely ridiculous. If I could submit the photos I would

I can't yet rate your pad because you haven't sent it to me yet!!!

The samples I ordered came quick and easy. That part was a breeze. I sent multiple emails and left voice mails for the local sea dek reps but can’t talk to anyone. I had one message from a guy in San Diego but on a call back I can’t get ahold of anyone. At this point the samples will go in the trash since they aren’t needed.