SeaDekReviews of seadek.com

I inquired about a boat project and received nothing but this review email. What am I supposed to do??

Hello there, You were all very helpful in the beginning, however, there was a mix-up with the post office, and they sent my order back to you all. I've reached out with an email to see if you can send it back to me, but no body has responded. So I have been charged, and not received my order. My tracking number is 9405536108992395892768. I would really like to received my order by Tuesday 6/28/22 at the latest, seeing as I need it for an upcoming trip. Thank you, John David

Your product is twice the cost of your competitors. Same warranty.

I wanted to purchase 3 sheets of Seadek for a Dyi project and you could not supply it 😡

I don’t normally leave reviews, but I took the time! I’ve purchased seadek twice in my boating career. First time, smooth no issues/ pre COVID. Now in 2022, the company can’t get their act together. I’ve tried multiple times to purchase seadek for a simple swim platform and have struggled. First I called the company seadek. I spoke about my interest in getting the swim platform done. Some reason they took it as I wanted to do the whole boat interior and referred me to a local guy who represents seadek, owns a castaway customs. This is the company that either bought seadek or is their subcontractor. After numerous days he finally called me. Explained to me that seadek is overwhelmed, and the transition between companies has been awful. He said for a simple swim platform it should Be 1-2 wks. ( I’m putting it on myself) Unfortunately, the communication with this guy was good at first. Since our initial conversation, I’ve heard from him only once. I even ordered samples from SD, they came, I picked the colors and I still can’t get a hold of the guy to order. So, I called seadek back. Said I just want to deal with them. The lady was great, emailed me the template. Except I emailed her back saying it was the wrong swim platform, and haven’t heard anything back. The whole process has been about 6 weeks. Not sure where to go from here but still have a slippery swim platform for the kids. (2014 yr boat)

I have not received the samples that were ordered.

You were never on our boat. We didn't get a quote

Don’t be fooled. Seadek does not stand behind their product or warranty ESPECIALLY if you buy it as an option on your boat. I bought a new 2019 Monterey with Seadek option on swim platform. The boat has less than 50 hours and I take very good care of it, i.e. wash after every use, service etc. The Seadek delaminated and started bubbling not long after we bought boat and eventually fell off. Seadek says they have a 3 year warranty EXCEPT if you buy it as an option and then they “defer” to boat manufacturer, which of course is one year. However, all Monterey did/does is offer Seadek as option and install it. I contacted Seadek and they said “sorry” we can’t/won’t help and to talk to Monterey. I talked to Monterey and they agreed with me AND went to bat for me with Seadek but no response from Seadek. All I wanted was to get new pieces and I was willing to pay installation but Seadek doesn’t stand behind it and you cannot rely on their warranty. Do not buy Seadek as an option on your boat and don’t be fooled by Seadek’s 3 year warranty claim. And my advice to boat dealer is to discourage this option.