Scott H.
Horrible experience
Horrible experience. I ordered a kayak deck in hopes of receiving it in late August. The item was “lost” and never produced until I questioned its status. When it finally did ship it was sent to the wrong address and I was forced to file a warranty claim on a product that I had not even received. When I complained again I was abruptly told that I could take a 25% discount or stop the process. I was left with no option and received the product three days ago after almost 3 months. One section has a crack in the foam and the adhesive is not holding tight in all corners. It would be one thing if it was just a bad product but combined with such a horrible customer service experience I will never purchase from Seadek again. Pathetic!
Response from SeaDekOct 20, 2020
Hi Scott, Thank you for taking the time to provide feedback on your experience with SeaDek. We did make several errors with your order and we greatly apologize for this. We did file a warranty claim for you to have the pads reproduces for you but that will not affect your order in the future if you need to file a claim for any reason. We have made our quality, customer service, and logistics team aware of this so we can use this as a teaching moment to ensure our teams know how to catch this so it doesn't occur again. Please send us photos of the corners and crack you are referring to so we can have our quality team review them. Thank you again for your review.