PB
Received the wrong product
Received the wrong product. Had to pay shipping to return it. We will see if the correct product shows up in the exchange

The world leader in marine non-skid products, providing materials to the world's top boat builders.
SeaDek (seadek.com) has 820 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Air & Water Transport · Dunedin, Florida
Excellent

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Excellent

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Excellent

Air & Water Transport · Miami, Florida
Excellent
Showing 95 reviews with 1 star · Clear filters
PB
Received the wrong product. Had to pay shipping to return it. We will see if the correct product shows up in the exchange
Jeffrey B.
I ordered a sample kit on 2/21/21 and on 3/8/21 I have yet to receive it or even gotten a shipping notification. What nonsense is this? Going on the third week now and still nothing for a simple color sample. I’m not impressed by this at all.
Response from SeaDekMar 8, 2021
Good afternoon Jeffrey. I looked into your order and it looks like we processed the order within 24hrs but it seems the transit time is what is taking the most time right now. USPS has a notification up on their website that they are experiencing delays. 92001901755477000505765577 is your tracking number and luckily it looks like it will be delivered today! Please let us know if we can be of further assistance.
Clark S.
I ordered a sample kit and paid the shipping, still haven’t received the samples
Response from SeaDekFeb 11, 2021
Good afternoon Clark, It looks like the samples were delivered 2/11 per the tracking number we have associated with your order. If you did not receive them please give us a call and we would be happy to get another set sent out to you.
wayne D.
in the process of finalizing with castaway customs asked if i could get a sample of storm gray over cool gray with teak pattern when i got the sample it was a8'' x8'' square with 1'' teak lines which gives me no real idea on how this is going to look when spending near $4000 i think it is a shame that you can not accomodate a customer who is ready to order it is not your represnitive i have issue with it is seadek who probably has more of the color option and style i am looking for and could not send me a piece maybe 1 foot wide by 1 or 2 feet long with the teak lines so i could get better view when layed on my deck just bizzare and to top it off when i had called in explaining what i was looking to do the girl told me it would be aroundtwo to three hundred dollars just bizzare but i guess when you own the market you can do and say what you want
Response from SeaDekJan 19, 2021
Hello Wayne, Thank you for taking the time to bring this to our attention. We have sent a copy of your review to our aftermarket manager to see how we can help. Someone will be in touch soon.
Shawn
I was sent the wrong color, and then this company closed for two weeks without updating their phone system - very unprofessional.
Response from SeaDekJan 4, 2021
Hi Shawn, We are so sorry to hear you received the wrong color. If you don't mind giving us a call to provide more details we would be happy to resolve this issue and get the correct color out to you. Thank you.
Mark B.
I asked for a quote from my local dealer over a week ago and still have not been contacted regarding my project.
Response from SeaDekJan 4, 2021
Hi Mark, We are sorry to hear you are having trouble reaching your local dealer. If don't mind giving us a call to provide us with some more details we would be happy to look into this for you. Thank you.
Jen
Ordered a helm-pad almost 4 weeks ago and still haven’t received shipping confirmation. The office is closed for the holidays so unfortunately I won’t be receiving a Christmas gift to give.
Response from SeaDekJan 4, 2021
Hello Jen, Thank you for reaching out to us. Per the tracking number, it looks like the helm pad was delivered to you 12/7/2020 at 2:46pm. If you did not receive this delivery please give us a call so we can help resolve the issue for you. Thank you.
Xeavier H.
No. call if you have any questions
Response from SeaDekOct 23, 2020
Xeavir, We apologize greatly that we were unable to answer your call. We have a representative giving you a call today. Thank you.