Sea BagsReviews of seabags.com

In a review I did for a handbag, I said that I was rethinking Sea Bags being my new favorite brand, and now that I can personally confirm that their customer service (not in-store) is poor and inconsistent, I'm afraid there's no more thinking needed about it. I've never had to return a handbag in my life and I also don't usually spend $150 on them, but the lupine stripes was just too cute on-line and when I saw it in person at a store, I had to have it! Two months later, the "whipping" unraveled and came off so I emailed customer service. I didn't hear anything from them until I put an uncomplimentary comment on their Facebook page. Then I got an email and we got to the point where I was going to return the bag to be repaired. I guess the next step would be to send me a return label to use, but communication stopped dead in a short time. I emailed multiple times after the ghosting, both directly to the person I had been emailing with and then to the generic customer service email. It's been a month since the email conversations started. The store where I bought the bag is 4 hours away where I usually only get to once a year. I will actually be in that area again soon and plan to just return the bag for a refund - and never buy another one! AI has been showing me other "beachy" bag companies on social media so it's not like Sea Bags is the only game in town.