ScuethyeeReviews of scuethyeespace.com

Response from ScuethyeeMay 9, 2025

Hi Kristen, Thank you for your feedback—we’re truly sorry to hear about your frustration. Throughout this process, we made several attempts to coordinate with you and support the delivery in the best way possible. As shared in our previous message, we offered an optional $200 curbside upgrade service, which includes unloading to your door or garage, though not inside the home. This is a common practice for oversized items like the 300 lb Hattie Hutch. We currently do not offer in-home or "white glove" delivery because third-party carriers who provide these services have, in some past cases, caused damage to products during handling or uncrating—and declined to take responsibility. In order to ensure the safety of furniture transportation, unfortunately, we did not choose to provide this option. We are not shirking responsibility. It is mainly because furniture is large and heavy, which makes it difficult to transport. In addition, our materials and workmanship also lead to high production costs, but our products are very affordable. If the furniture is damaged, the subsequent costs after production will be very high. We strive to strike a balance between cost and service while minimizing the risks for our customers. That said, we offer you a local white glove service provider who you can contact to move your furniture, which I believe is the best solution. We're sorry to hear that this experience did not meet your expectations, and we’ll continue to explore better delivery options to serve customers like you more effectively in the future. We sincerely appreciate your feedback and the opportunity to improve. —Team Scuethyee

Response from ScuethyeeApr 2, 2025

Dear Laurie, I sincerely apologize for the inconvenience this situation has caused you. I would like to take a moment to clarify the circumstances regarding your order. We received your order on February 12th. Unfortunately, due to high demand, the product you ordered was temporarily out of stock, so we had to prioritize production. On March 2nd, we sent you an email with an update on the status of your order, including photos of the manufacturing process. However, we didn’t receive a response from you until March 12th, by which time your order had already been shipped.On March 13, we provided you with more details about the status of your order. Unfortunately, on March 14,You initiated a chargeback due to an issue with the order shipping number，Notice：We use Shopify's official payment system, which is Shopify's most secure payment system and can ensure the safety of customer funds.If you request a refund, we will gladly process it, and the funds will be returned to your account immediately. However, once a chargeback is initiated, the payment is temporarily frozen while the bank reviews the transaction, which can take some time. Please rest assured，Once the review is complete, the funds will be refunded to your account through the same payment method. If you have any concerns or need further clarification, I recommend contacting Shopify support or your bank, as they will be able to explain the process in more detail. We regret that this situation has affected your experience with us, and we are taking steps to improve our service and update our store policies to prevent similar issues in the future. Thank you for your understanding. Best regards, Scuethyee Team

Response from ScuethyeeJan 4, 2025

Dear Cheryl, Thank you for reaching out. We want to clarify the situation to ensure there’s no confusion. You placed an order for six Eugina Leather Stools, and after your purchase, we sent an order confirmation email to the address you provided. This email outlined the production and delivery times. Once production was nearing completion, you requested a refund due to concerns about the delivery time. While we explained the situation in detail, we honored your request and processed the refund the very next day, as per your suggestion to contact your card company. However, you later informed us that your original bank account had been closed, and you requested an alternative refund method. I don’t quite understand the situation regarding your closed bank account. Normally, once a refund is issued, it should automatically return to the account from which the payment was made. Please note, we had already transferred the refund to the account you initially provided, and there is no obligation for us to issue a second refund. We have always considered the customer’s experience and satisfaction. We produced the product as per your request, but you ultimately chose to decline the order. Although we are disappointed, we have consistently worked with you and have not charged any additional refund fees, unlike some other companies, despite the loss we incurred on this order. We hope you can understand we cannot issue a refund twice for a single order. We understand this may have caused frustration, but we have followed all proper procedures. Our recommendation is to contact your bank to resolve the issue and recover the funds. We trust that this matter can be resolved promptly. Thank you for your understanding, and we hope this clarifies the situation. Best regards, Scuethyee