MV
The service was fine but the quality of…
The service was fine but the quality of the item is still to be determined. The wristband is insufficient and will be replaced.
Scubadudestore.com is your ultimate destination for authentic Vostok timepieces and the official Vostok Watch dealer.Owned and operated by the dedicated team behind the esteemed ScubaDudeStore on eBay, we bring a wealth of experience as the oldest and most trusted store on the platform, now expanded to cater specifically to your horological desires. Our journey is rooted in a rich history of delivering legendary Vostok timepieces and exceptional customer service, and we are thrilled to share this legacy with you through our curated selection of Vostok watches.
ScubaDudeStore (scubadudestore.com) has 155 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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MV
The service was fine but the quality of the item is still to be determined. The wristband is insufficient and will be replaced.
ER
The bracelet watch I purchased was “never” meant to go into the standard plastic case. The watch was forced into the plastic standard case and it arrived broken with half of the watch hanging out. That watch is not meant for that case, and I believe that is known by your company, and the person who did the packaging. This case was broken before it left your facility. The other watch with Nano type strap was fine in the same plastic box.
Response from ScubaDudeStoreJan 6, 2025
Dear Eric, Thank you for sharing your feedback, and I sincerely apologize for the experience you had. It is truly disappointing to hear that the watch arrived damaged due to improper packaging. We take great care to ensure that all our watches are securely packed and shipped in excellent condition. However, it’s clear that in this instance, our standards were not met, and for that, I am deeply sorry. The watch you purchased should not have been forced into a case that was unsuitable for its size. I will personally investigate this issue with our team to ensure this does not happen again in the future. Your feedback is incredibly valuable in helping us improve our processes. Once again, I apologize for any inconvenience this has caused and thank you for bringing this to our attention. We appreciate your trust in our brand and hope to restore your confidence in our products and services. We will contact you to resolve the issue. Best regards, Roman