ScottbarnesReviews of scottbarnes.com

Terrible horrific experience! I have ordered 500 dollars worth of make up on june 9th and now it is july 3rd and the tracking number they gave me still reads error til this day! I have contacted scott barnes support and they haven’t been helpful at all!!! I don’t know where my parcel is. This is unacceptable from a brand that paints themselves as “high end”. I have not received my makeup nor have I received an update nor a solution! 500 dollars!!!!!!!!!

Don't waste your money, time and energy if you are ordering from scottbarnes.com and do not live in the U.S. I placed my first ($83.00 worth) parcel on Nov 20, 2019. Today is Dec 17, 2019. Yup, almost a month. At first, the tracking had updates. They stopped on the 22 of November. My parcel got "stuck" in the US postal office (BTW - the shipping cost is $15.00). Ok, I thought It would be handled by their Customer Service people. Black Friday came, I ordered some more items. My 2nd parcel wasn't even shipped for 7 days! The tracking number is not valid; as I try to track my parcel It says that there was an error. Mind you, I now have spend $171,60 in total. I have reached Scott's Customer Care team. We now have exchanged 14 (!) messages between us and they still haven't offered any solution to the situation. They are too lazy to call the USPS or move a finger for me - everything they reply (sometimes after 4 days, LOL) is useless. Feels like I am dealing with AliExpress, but at least they do deliver like every third parcel and it costs not so much. Here I have spent almost 200 dollars and they treat me like I even do not exist :( I am soooo upset by this situation and tired as well... Can't even. So please - never ever support this business as it only cares about them...