Joey K.
Complete Rip Off- Updated: Solved by Tamara in CS
Edit to the original review below. After submitting this review I received a call from Tamara. She was extremely understanding and kind. She issued a refund which was received tonight 11/16. She called almost daily to check if I received the refund. The process was still a bit long, 18 days since originally reporting the issue. It should have been a simple fix from the start. It could be a communication/training issue within the company. I do believe the initial reaction is to deny refunds or offer discounts however, In my opinion when clear fraud is reported and verified a refund should be issued immediately. Regardless, Thanks to Tamara the problem has been solved. Complete Rip Off. My card was compromised and I did not order this medication Slidenafil. I immediately called (spoke with Miranda) before it was shipped as I saw the pending charge on my online CC statement. I was told and sent an email by Miranda that the order would be cancelled and I would receive a refund in three to five days. I waited nine and nothing. I wrote an email and was told since the meds were shipped (remember I was told the order was cancelled) I would have to send them back with a signature required at my expense. So I called and it so happens I spoke with Miranda again who took no responsibility for her email to me about the order being cancelled and the refund which was supposedly already processed. She said I will send you instructions to send it back, no refund will be issued until we receive them and, then hung up on me. She completely lied, was incredibly rude and. would not even acknowledge her original email. I highly suggest not doing business with this company. I have all the proof of a cancellation and a refund. Also proof of them going back on their word. File a dispute with your card company. Customer service is useless.