ScolakReviews of scolak.com

Response from ScolakAug 12, 2026

Hello Laurence, We take unauthorized-purchase claims very seriously and are sorry to hear about your concern. Our records show that the order was successfully processed and the purchased license was delivered to the email address provided with the order. The same email address is also associated with this review. We have not received a support request from you regarding an unauthorized purchase before this review. Please contact our support team with your order details so we can investigate the transaction and delivery records properly. If you believe your email or payment account was compromised, we also strongly recommend securing those accounts immediately. We are ready to review the matter and assist you.

Response from ScolakAug 11, 2026

Hello Bernardo, We’re sorry to hear about your experience. We would like to clarify that we had not received any support request from you regarding this issue before your review was posted. We have now contacted you directly to better understand what happened and to offer our assistance. If your software has stopped working, please reply to our email with details or a screenshot of the issue so our technical support team can investigate and provide the appropriate solution. We take customer concerns seriously and would appreciate the opportunity to resolve this for you. Our support team is ready to help.

Response from ScolakAug 3, 2026

Hello, We're sorry to hear that you had this experience. We could not find any support request from you before this review was posted. Our support team is always available to help resolve installation or activation issues, and in many cases they can be resolved quickly. After seeing your review, we reached out to you directly to offer assistance, but unfortunately we have not yet received a response. Please reply to our email or contact our support team with your order number so we can investigate your case and work toward a solution. We are committed to helping every customer get their purchase working correctly whenever possible. We look forward to hearing from you and resolving this matter.

Response from ScolakAug 3, 2026

Hello, We're sorry to hear that you feel this way. We have carefully reviewed your case and have already provided evidence that the license was successfully activated and linked to the email address used during activation. This confirms that the license itself is valid and functioning correctly. Based on the information and screenshots you shared, the issue appears to be related to your computer environment rather than the software or the license provided. Our support team has continued to assist you and requested additional information so we could help resolve the problem. We have also responded to your refund request and explained our findings, including the activation proof. We remain willing to help you get the software working and encourage you to reply to our support emails so we can continue troubleshooting your system. Our goal is to resolve every customer's issue whenever possible, and we're still here to assist you.

Response from ScolakAug 3, 2026

Hello, We're sorry to hear about your experience. We could not find any support request from you before this review was posted. After seeing your review, we reached out to you directly to offer assistance, but unfortunately we have not yet received a response. Most download or installation issues can be resolved quickly with the right guidance. Please reply to our email or contact our support team with your order number, and we'll be happy to help you get everything working as soon as possible. We look forward to hearing from you and resolving this for you.

Response from ScolakAug 3, 2026

Hello, We're sorry that you were not satisfied with your experience. We would like to clarify that your refund was processed on the same day you contacted us. At no point did we refuse your refund request or delay its processing. We also remained available to assist you throughout the process. While we respect your decision to open a chargeback with your bank, this was done after your refund had already been initiated. We always aim to resolve customer concerns directly, fairly, and as quickly as possible. If there is anything further you would like to discuss, our support team remains available to assist you. We wish you all the best.