James
Avoid them!!
Ordered an item from their website on Saturday, they sent email next day saying it's shipped. At this point my credit card was charged. After several days there weren't any movement on the tracking number so I contacted them to inquire. At first they said it's shipped, after I followed up again they finally admitted it wasn't shipped and is out of stock. When I said I should've been notified and asked for when they actually plan to ship it, this is their response: "We run out of products occasionally and you were just notified. I apologize but this seems like a real problem, so we'll go ahead and cancel your order"
Response from Scitscat MusicAug 10, 2023
Again, we apologize. We ran out of an item that sells quickly, but at times it happens and in this case, we offered a brand new one for his wait. Instead, he sent this message and this bogus statement above or below ours. “I have headed an e-commerce team that does 100k transactions a month, and this not how "customer service" works. You sound as if you are doing me a favor by selling me something.” He stated that after we shipped, “at this point”,. Shopify is an active cart, feel free to do a google search, it’s in their terms of service which you agreed to, so not true. It happened at the moment it asked if you wanted to proceed. Sunday Night, I began writing up orders for the week’s shipments, we did not say it was shipped. We created a label to go to shipping, we have no way to print labels, package them and then ship on a Sunday. Also false. “Several days”, He reached out via email on Wednesday and I told him it had shipped erroneously, it was a mistake which we apologized and tried to fix. We offered a brand new unit instead of a used one, for the error with our apology. We apologize. That being said, to go this far against another company that’s small with a sledgehammer says a lot more about you than anyone else. Sorry but this new Amazon world where people do damage to others and treat them inappropriately or harshly for ego is sad.