ScispaceSciSpace is an end-to-end research platform transforming academia by helping researchers summarize research papers using AI. It breaks down complex scientific texts to help researchers and students read, understand, and analyze academic papers more efficiently. It allows users to upload PDFs, ask questions, highlight text to generate explanations and summaries, and discover related papers and citations. It uses natural language processing and machine learning to enhance literature review, paraphrase, generate citations, and research workflows.
Scispace (scispace.com) has 405 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Research & Development · California, California
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Showing 52 reviews with 1 star · Clear filters
Vamsi K.
Site crashes a lot ,I don't know why but it crashes 10 times a day ...What is wrong with this service?
Response from ScispaceFeb 21, 2025
We are so sorry to hear that. We were in the midst of releasing our new feature, deep review. This may have caused the issue. Are you still facing the same problem? If so please let us know and we can figure out what's wrong. Thank you so much for the feedback!
d r u g i s t o n e D.
Started very well a few years ago, and just progressivley worsened. Not capable of elaboration or any form or reasoning, most of the time also summarize and elaborate concepts in the wrong way, so is not reliable at all. is supposed to speed up your process but i think it slows it down. furthemore it constantly crashes even the paid version, effectively slowing down your workflow. I repeat, it started very well and now got really terrible. i'm not paying my subscription for sure
Response from ScispaceFeb 21, 2025
We are really sorry to hear that. Please note that we are constantly updating our models on the backend, and we have recorded this feedback. We also apologise for the late response.
Rizwan A.
I have been using SciSpace for quite some time, but it is one of the worst experiences I have ever had with any tool. The AI results are pathetic, general, and repetitive. The customer support is extremely bad—or even worse (I don’t have words to explain). Their billing procedure is terrible; once you subscribe for a month, they automatically charge you for the next month, which is very strange. I wish I could give negative stars, but there is no option.
Response from ScispaceFeb 27, 2025
We are really sorry to hear that. Please let us know if the situation is resolved, or if you are still having issues. We would be more than happy to take care of it for you.
Dr. Waleed Ismail C.
scispace was promoted with solutions i found mostly not working: the ai responses lack citations, there is very poor zotero integrations , the search responses are slow and repetitive, the customer support is terrible and very bad, , lacks most features that even basic tools have , the site keeps crashing, the ai seems to provide generic, not related pdf responses , chatGPT responses are far better , there is no way to customize responses or even organize files and edit them. I asked for a refund and was denied. terrible experience. There is no adequate knowledge base .
Response from ScispaceFeb 27, 2025
We are really sorry to hear that. Please note that we are constantly updating our products, and we have recorded this feedback. We also apologise for the late response.