ScispaceReviews of scispace.com

On August 6th, I was charged by SCI Space for an annual subscription I did not authorize. I immediately contacted my bank and had the charge reversed as it was clearly an unauthorized transaction. However, on August 27th, SCI Space charged me again, this time using a different card number, without my consent or approval. This is extremely concerning and raises serious questions about how the company handles customers’ payment data. What makes the situation even worse is that, even after being charged, I still have no access to the annual plan. My account does not show any active subscription, and I am unable to use the service I was billed for. To add to the lack of transparency, the order number and cancellation history related to the initial charge have disappeared from my account. There is no trace of the transaction or the cancellation request I made immediately after the unauthorized charge. I have contacted SCI Space multiple times via email and received no response, no support, and no explanation. At this point, I am requesting one of two things: A full refund of the unauthorized charge, or Immediate activation of the annual subscription plan that I paid for. If no action is taken, I will move forward with complaints to my bank, data protection authorities, and consumer rights organizations.

The service is useless and a total waste of money, and definitely not something you can rely on. They advertise a refund policy, but in reality, they never honor it. After days of chasing them, all I got was silence or repeated robotic emails. Very dishonest business practices — looks like a scam to me.

At the beginning the AI tools runned smothly. Now the are currently with issues, the subscription is expensive and many times it runs problems that not make you able to chat for the pdf for an entire weekend. Extremelly disappointed!

the chat support is slow and helpful, I am asking when search cite, returns no relevant or Indian language input? They were asking different things like can you share pdf? Ridiculous

Worse customer service than Comcast, or at least equal. It is so painfully slow and there are many limitations. You can upload your pdf but you can not locate them again unless you do by paging down - but that stops at letter B. Great idea but pathetic and unusable product. Don't waste your time. btw I am a premium paid user.

An absolute descrace. Bad customer service. In addition the service they provide is absolutely worthless! You are better off with chaGPT than this. It gives you no real aid in researching paper. When asking for a refund, they showed no understanding and didn‘t care if you are satisfied or not… They didn‘t search for a solution.. NEVER AGAIN!

The application has enabled many features for researches such as uploading all the articles you want in a collection. but you cannot run a prompt on them. I updated my subscription to Premium to get the "deep review" feature but it failed miserably due to a character limitation. In addition, I was emailed by the so called CEO, founder Saikiran Chandha but i was talking to a bot (to my surprise).

Terrible customer service. When you have annual subscriptions, you should send a reminder email before the charge is going to reoccur. They do not let you cancel or refund to downgrade your account after the fact. It seems like they would prefer to make $ off a customer's forgetfulness rather than wanting to use the service. Will not recommend to my other academic colleagues because of this.