ScispaceReviews of scispace.com

Response from ScispaceOct 15, 2026

We’re sorry SciSpace didn’t work out for you, and thank you for sharing your feedback. Literature reviews are in-depth agent tasks that search and analyze many papers, so they use more credits than lighter tasks. This guide breaks down how usage works: scispace.com/guides/credits-pricing-guide For researchers who need more, our Advanced and Max plans now come with unlimited agent usage, so you can finish a full literature review without any hitting usage limits. Details are at scispace.com/pricing.

Response from ScispaceOct 15, 2026

Thanks for the feedback, and we’re really sorry about the experience. Credit usage depends on the prompt: the number of papers, the year range, the report type, and the approach the agent takes, so an in-depth agent task uses more credits than a lighter one. This guide breaks down how usage works: scispace.com/guides/credits-pricing-guide We’ve also made changes since then to bring more value to researchers like you: our Advanced and Max plans now include unlimited agent usage, so credits are no longer a factor on agent tasks. You can see the details at scispace.com/pricing.

Response from ScispaceOct 16, 2026

Thank you for taking the time to share your experience, and we’re sorry this didn’t turn out the way you hoped. It’s disappointing to end up on a plan you hadn’t planned on, and it can’t have helped that your request for a partial refund didn’t work out. We appreciate how clearly you explained what you were looking for. We’ve noted your comments about how our plans and refund options are presented. Thank you again for your feedback, and we wish you all the best with your research.

Response from ScispaceOct 16, 2026

Thank you for taking the time to share this, and we’re truly sorry that your experience left you feeling let down. Finding a charge on your card that you weren’t expecting is unsettling, and it’s natural that it made you question us and the support you received. That isn’t the impression we want anyone to take away from SciSpace. If you ever need to manage a subscription, there are a few ways to do it: 1. Cancel from your account settings: You can cancel your plan yourself at any time. 2. 24/7 support chat: Our chat is available on the platform whenever you need help. 3. Email: You can also write to us at [email protected]. We’ve noted your comments about the cancellation experience, and we appreciate you being so open about it.

Response from ScispaceOct 15, 2026

Thank you for such a fair and detailed review, and we’re sorry the credit issues got in the way of properly evaluating SciSpace. We’re glad our support team could help, and your two suggestions are exactly the right ones. On visibility, our credits guide now breaks down how credits are used across agent tasks: scispace.com/guides/credits-pricing-guide. On stability, our Advanced and Max plans now come with unlimited agent usage, so a long or interrupted task no longer drains your credits. If you ever decide to evaluate SciSpace again, details are at scispace.com/pricing.

Response from ScispaceOct 15, 2026

Thanks for the feedback, and we’re sorry about the experience. Credit usage depends on the task: the number of papers, the year range, the report type, and the approach the agent takes, so an in-depth agent task uses more credits than a lighter one. This guide breaks down how usage works: scispace.com/guides/credits-pricing-guide We’ve also made changes since then to bring more value to researchers like you: our Advanced and Max plans now include unlimited agent usage, so there’s no monthly allowance to run out of or wait on, and nothing lost to rollover. You can see the details at scispace.com/pricing.

Response from ScispaceOct 16, 2026

Thank you for flagging this, and we’re sorry you’ve spent a week without an answer. Waiting for a reply while a charge may still be pending is a worrying place to be, and your request to cancel and delete your account deserves a prompt response. It’s possible that your emails didn’t reach the right inbox on our side, so we’d like to start fresh. Please write to us at [email protected] with the email address on your account and the link to this review, and we’ll make sure the right person picks it up and checks your subscription status and deletion request. Thank you for your patience, and for letting us know.

Response from ScispaceOct 15, 2026

Thanks for the detailed feedback, and we’re sorry about the experience. Credit usage depends on the task: the number of papers, the year range, the report type, and the approach the agent takes, so the same type of review can use different amounts of credits. This guide breaks down how usage works: scispace.com/guides/credits-pricing-guide We’ve also made changes since then to bring more value to researchers like you. Our Advanced and Max plans now include unlimited agent usage, so you no longer have to guess what a request will cost. And on references, the SciSpace agent now has a Citation Verification skill that checks every cited source is real and confirms it supports the claim it’s attached to. You can see the plan details at scispace.com/pricing.