SCHUTZReviews of schutz-shoes.com

This is my first time to ordered in this company last May 2025 i purchased 2 items and the other one was arrive but the other one is still not sent been waiting for 1 month plus already i emailed them and they respond they say it will ship at first they said before 24 of june they will sent it and i will received a mail still now no response from them been trying to call them keep saying there agent is busy!! What a horrible experience i dont know if still they gona sent my order!! They are horrible!! This is my last purchased from them never again!!!!

Purchased a pair of shoes online and the order went thru Facebook. No communication other than the order confirmation. No tracking and when I did finally locate it the number wasn’t from a major carrier. They were delivered at 11pm and I received no notification they were delivered. I want to return them and went thru their return request process and that’s where it ends. They won’t send me a CR code to drop them off. I have emailed multiple times, I have tried calling but all numbers for headquarters just disconnect, I try to chat but never get a real person. I have filed a complaint with the BBB because I can’t get them to respond. I have so many of their shoes but I will NEVER purchase anything from them again.

I purchased a pair of shoes with a 30% discount voucher. I tried to return the shoes and not eligible. At no point of my transaction did it say final sale. I've contacted them at leaae 10 times after they told me to send a picture of the shoes for review and a possible exception. No resolve Also, the quality of their products has dropped tremendously. These shoes were so big it was ridiculous

I wish I could give zero stars! I had a terrible experience with this company — completely deceptive and misleading. I purchased the Cicera Woven Metallic Leather Bootie in size 6.5, Silver, described as metallic leather. However, the booties I received are not leather, despite what’s stated on the website, and they have patches on the toe that were not shown in the online photos. To make matters worse, the company is refusing to issue a full refund for this misrepresented product. Their customer service has been unhelpful and dismissive. This is a scam — avoid buying from them!

The worst product everrrr. Plastic shoes. Couldn’t even try them on. Garbage company!!!!!

It hurts me to write this as I’ve been a fan of SCHUTZ shoes for years. Unfortunately, the quality of the product has suffered significantly. Their shoes are now on par with brands like Steve Madden and Aldo, but their pricing structure hasn’t decreased with the quality. In addition, I don’t recommend buying directly from SCHUTZ.com because the customer service is terrible and their return/exchange policy is not beneficial to the consumer. I most recently ordered a pair of heels during their Black Friday sale. The shoe I purchase was the Ariella sandal which is owned before but wore so much it was time to replace them. When they arrived, I noticed the vinyl straps were EXTREMELY stretched out, to the point I couldn’t wear the shoe safety. Since I still had the original pair in my possession, I was able to compare them side by side and was shocked at the difference in quality. If SCHUTZ hopes to keep their loyal clientele, they should really rethink the quality of their product.

Purchased boots on the website for Christmas. Boot run large so asked for an exchange on January 3rd. Exchange denied because it was outside their 15 day return window. Wow, what a scam company. Avoid this website and avoid purchasing any Schutz products.

shoes quality is good they dont fit well but the worst thing about them is the return policy. Nowhere in your order does it state final sale until you go to try to return and it wont let you, then it states final sale. Ive bought 3 pairs of shoes and its been the same on all.