SCHUTZReviews of schutz-shoes.com

I ordered shoes over a week ago and no shipping email. Very long delays with shipping.

I ordered a pair of shoes from the website and unfortunately they didn't fit me. I've been trying to get a refund for almost a month now. I followed the instructions as per Schutz, sent the package back on my own dime through UPS, only to learn later that Schutz rejected the delivery. My package is now lost in limbo and I haven't received my refund. I've been sending multiple messages to customer service with minimal messages or updates from their side. The entire business side seems to be incompetent. My only option is to now dispute the charges and get a refund through my bank. I DO NOT recommend purchasing ANYTHING from this company.

Received an email that that if I download the app would ger 25% off with the code app25. Downloaded the app same day wanting to make a purchse and code didn't work. No way to contact customer service directly. Says to send an email and whittle get a response within 48 hours. Heard back 4 days later telling me the code is no longer valid and there is a better deal, 35%off but is only on sale items. The shoes i want is not on sale. Feels like a bsit and switch. Going to uninstall the app

I sent a pair of shoes back and they were confirmed received on October 27, 2025 via email and that it could take 10 business days for the refund to hit my account. It’s November 22 and I still don’t have the refund. Unprofessional!! I have emailed them again and got an auto email stating they would reply within 4 business days.

If I could give less than one star, I would. From timeliness of shipping to ease of returns and availability of customer service this is the absolute WORST shopping experience. I previously ordered from them and thought that perhaps my experience was an anomaly. But no, I gave them another try. But like child birth, you forget about the pain and decide to give it one more try. DO NOT DO IT. WORK SMARTER, NOT HARDER and find another shoe brand. If you have to pay a little more, do it. It’s cheaper than therapy.

am extremely disappointed with Schutz Shoe Company. Their customer service is unresponsive—it takes days to get a reply, and when they finally do respond, it’s rarely helpful. I purchased a full-priced item and expected to be able to return it for reimbursement, but I’ve now been told I cannot. This is unacceptable for a brand that positions itself as premium. Between the poor communication and unfair return policy, I will not be shopping with Schutz again and would not recommend them to others.

The reason I’m giving a 1 star has nothing to do with Claudia, the representative. Claudia was very responsive and resolved my issue timely. Although, I’ve not received my merchandise, I was advised via email that it is on the way. My complaint is it took over 30 minutes to get someone to answer customer service. I’ve purchased merchandise in the past from Schutz, but after this experience I’m not certain if I will in the future. Customer Service is paramount when interacting with companies.

I ordered two pairs of shoes. I had to return one pair. I followed instructions provided, they’ve received the shoes back and it says my refund has been processed but no funds have been returned. . I’ve emailed and called with no response. Given that they have physical stores and their product is sold through major retailers, it shouldn’t be this difficult to get assistance.