SCHUTZReviews of schutz-shoes.com

These boots are well made and would be a great buy... except- THEY AREN'T! The shoe sizes are NOT ACCURATE, I don't mean a little too big or small. I wear an 8 maybe 8.5, for boots I always order a women's size 9. I bought the first pair, and they came and were astronomically big.The return process is a little lengthy.So to ensure that I got the boots that I wanted in return, I just bought another pair in a half size smaller and sent the first ones back. The 2nd pair arrived (8.5) and they are literally still a size too big. It baffles me how these could be labeled as my correct foot size. You have a VERY SHORT WINDOW TO GET A REFUND APPROVED- NO CUSTOMER SERVICE NUMBER AND USELESS AI CHATBOT TO RESOLVE ISSUES. My refund is repeatedly denied, I DONT EVEN WANT CASH... JUST EXCHANGE.... THESE BOOTS ARE OVER $200. No luck thus far... if I have to I will dispute with my bank. It's a shame because I love the shoes made by this company, and I probably would be a long term customer if they could do good business!

Terrible!!! Ordered boots for a Christmas gift on November 14th and they just canceled my order on Friday with no explanation or apology!! I contacted them numerous times! Would definitely stay away from this brand - especially after reading the other reviews!

I paid for a pair of shoes that were never delivered. Dealing with this company has been exhausting and extremely frustrating. Customer service is completely unorganized, every time I contacted them, I received a different excuse, and it became obvious that they have no real communication with the delivery services they use. I exchanged more than 20 emails and made 5 phone calls, each with a waiting time of around 30 minutes, with absolutely no resolution. Instead of helping, they kept sending me in circles. This has been a terrible experience from start to finish. I do not recommend buying from this company. Here’s my last email to them. “ Hello, I have been attempting to resolve this issue with the delivery company without success. According to their information, a delivery was allegedly attempted on December 11. Since then, no accurate or verifiable updates have been provided regarding the status or location of my package. This is unacceptable. I paid for this product and it has not been delivered. At this point, I need clear and accurate information immediately regarding where my package is and when it will be delivered. If this matter is not resolved promptly, I will expect a full refund, as I have paid for an item that I have not received. I am no longer willing to accept vague responses or excuses. Please treat this matter with urgency and provide a concrete resolution.”

Terrible customer service. Slow shipping. Only communicates when it benefits them. Shoes run too large. Do not buy.

Just horrible!! I purchased a pair of rhinestone heels and the one heel is seriously defective as it turned and cracked inward on my wearing to an event. I caught myself from falling due and hurt my ankle with this defective heel on the shoe. I’ve tried several times to reach out to Schutz customer service who lied and said they sent an email which I couldn’t find anywhere. I asked them to resend it. But got a email that they were closing the case. There’s no number to call to talk in person just email communications. I’m reporting to BBB and contacting fraudulent product agencies with my son’s law firm. I sent Schulz pictures of the defective heels to no avail!! Don’t buy their defective made shoes!! They gave me a refund reimbursement to a fraudulent account and I’ve now reported their company and in the process of filing a law suit for my ankle for defective heel that broke on me as I was walking in November 2025.

Absolute worst customer service I have ever had. The only way to contact is via email in which I sent no less than seven emails with one response, which was totally not what I asked. I have no way of getting in contact with anyone. I’m not sure if anyone even checks the email. This is enough to make me never shop with them again. I sent my first email over two weeks ago just horrible service.

I seriously recommend everyone stay away from this brand and website. I don’t know what happened as of lately but it seems like they went from a decent trusted brand to almost like a scam. They use a delivery company from India that no one has ever heard of called Delivery Direct which completely loses your package and never provide a reason why or a solution. Schutz customer service isn’t any better, no one has answers. So many people are having the same issue as per their social media but they resort to hiding and deleting comments from people having the same issue: paid and bought and product only for it to either never be shipped or never receive it. There’s only one way to describe it and it’s a scam. Someone needs to investigate this level of fraudulence that they keep getting away with.

I ordered shoes, was charged and they never shipped. I have tried to contact the company via email, phone, chat, and Instagram and have gotten no response. I am having to file a charge back with my credit card company to get my money refunded.