SCHUTZReviews of schutz-shoes.com

I purchased a pair of shoes online. They did not fit so I exchanged them for a smaller size. Sadly, the smaller size was still too wide. It’s not listed anywhere in the return center or under the return policy section in the website that exchanges are final sale. It’s ONLY listed that exchanges are final sale under the “online order” section in FAQ. I called to discuss about even returning the shoes for the store credit and was told this would be escalated only to receive a very impersonal email that my request was declined. Horrible customer service and misleading website. It also took 2 days of calling and several days of waiting for an email to even get a response. Do NOT purchase from here.

Schutz cancelled my order . I ordered boots on a weekend last pair . Reached to customer service via email no response, called to see what’s what . I explained to gentleman I was going out of town and was trying to get a change of address or delayed to ship . Schutz cancelled my order and it was the last item in stock . Why not ask a person before canceling a purchase I let my family know to watch out for the purchase and it would’ve been fine to ship .

had a very disappointing experience with Schultz Shoes. The customer service was extremely unhelpful and lacked any effort to resolve my issue. I purchased a pair of shoes that unfortunately did not fit, and when I reached out for an exchange, they refused to assist. As a result, I was left with a product I couldn’t use and lost my money. This experience felt unfair and unprofessional, and it raises concerns about the company’s customer care and policies. I would not recommend Schultz Shoes based on my experience.

I have contacted the company at least 3 x's about the return of a shoe. No response. I don't have the order #, but did send the the #'s for PO and Pick Tkt. This is NOT what I call customer service.

Darius was very arrogant and displayed no customer service...even had his facts about pricing etc wrong. I already had these shoes which I bought from a reputable department store. The heels were covered in suede like the top of the shoe. I brown ones i just received had shiny plastic heels....not the same as the black slides I had with exactly the same name. And then he gave an exaggerated price to explain why my shoes were 50% discounted from the "retail price of $148" which made me ineligible for the return or exchange. I paid $130 for the black ones with suede heels.....So wrong.....

I will never purchase again from Schutz. The customer service has been horrible and I ended up filling a dispute against my purchase with my credit card company. I tried to chat their customer service and it was always down. I’ve left voice mails with no call back. I’ve sent emails - and would get a response almost a week later. I would reply within 30 minutes of their response and again a week later they would respond.

Not helpful and I received my shoes which runs small and, I could not change it a second time as per their policy. so I am stuck with a shoes that I can't use. I will never shop there again.

If I could give zero stars, I would. SCHUTZ has some of the worst customer service I’ve ever experienced. I received a defective pair of shoes that I couldn’t even wear. I contacted them within the return window and was told I’d receive a return label. That never happened. After multiple follow-ups, they completely dropped the ball and then turned around and denied my return altogether. So let me get this straight—you sell a defective product, fail to provide the promised return label, ignore multiple attempts to fix the issue, and then refuse to take responsibility? That’s unacceptable. I’ve spent money with this brand for years, and this is how they treat loyal customers. Poor quality, worse service, and zero accountability. I’m done with SCHUTZ for good.