SCHUTZReviews of schutz-shoes.com

Awful online business they say to call but there’s no phone number on the website, i ordered my grad shoes from them and they got sent to the wrong house, trying to get in contact with someone is impossible, when i finally did they told me they would talk to the warehouse and email me tommorow, they never did and i had to go to one of there stores far away to get shoes and still had to pay for a new pair and then they told me to return the other, if i could give less stars i would, i also ordered them on may 17 and they still wernt delivered, awful buisness to try to contact and they probably don’t even care.

I would give no stars if poss They say they have refunded my money but the money has not actually been refunded. They don’t respond to my emails. Terrible company

These shoes may look cute but they are far from cute for your feet. You minds well wear razors. That’s how uncomfortable these shoes can be. Any heel I’ve ever purchased has been a total nightmare. They have no support whatsoever and your feet are hurting badly within minutes. I have a pair of their boots which are a little better and some flat gladiators that are cute but stay away from any heel. They have no cushion at all. Oh and don’t dare buy a size you’re unsure of online with a final sale - they will try to deny you a return.

I wish I could leave less stars. I received a pair of shoes that were so wide that I could have put two of my feet in them. I did a return request and returned them through fedex with the generated label from the website. They are now refusing to refund me and stating that they cannot track the shoes. This is because when you go back to their site to find your return label, it just generated a whole new one. So they cannot locate the correct tracking number. This is a problem with their own site and customer service, and I am paying for it. Really horrible shoes and even worse customer service. Pathetic thieves.

The terrible service, I try to return but they don’t except!!! The shoes are uncomfortable, I try to explain them. Even one pair shoes doesn’t look like new !!! Don’t order from them because if something you can’t return . Terrible , I called today but they don’t care about this

Will never shop here again. the shoes are absolutely NOT true to size, which would be fine if they allowed you to exchange sizes… but they do not.There is no holiday return extension as most stores have so that you can buy Christmas gifts and return them after the holidays. My mother puchased these shoes for me for Christmas (a size 8 and I am true to size). They didn’t fit because the sizing is incorrect and I am now stuck with 170 dollar shoes that don’t fit me and they won’t exchange for the correct size. Horrible

I ordered a pair of size 9 boots in September and when I decided to wear them in December they were extremely large. I checked the box and it showed a 9. I checked the boots and they sent a 9.5 in a 9 box. I attempted to return their error and was denied. I will never purchase another pair of shoes from Schutz.

Customer service is trash. At first all I wanted was to exchange for a different size now, I all I want is my money back. Customer service doesn't call back or email back. I eventually had to call a local store in Beverly Hills and was told to send the boots to their store. From now on buying my boots from Freebird by Steve Madden!!