SCHUTZReviews of schutz-shoes.com

Avoid, the worst customer service experience! Customer service is full of amateurs, zero follow up system and just copy paste generic messages. Please save your money and spend it elsewhere. The shoes aren't that great of a quality either. Back and forth for nearly five months and I still haven't received my refund in full.

This is without a doubt the worst company to deal with. I would highly recommend that you do not buy any products of theirs online. They do not have customer service. I can’t help but believe that this company is a bit of a scam. Just feel that it is fair to give people out there a warning.

I purchased a pair of boots in black and fell in love. They came in a cardboard shipping box and the shoe box was pristine. When I opened the shoe box, it was obvious that it had never been opened before. The tissue paper was so perfect and the boots were placed neatly inside with all of the stuffing in place. They were comfortable when I wore them and looked so good! So, I ordered them in brown the next day. I received the brown pair yesterday and my mind was BLOWN! The shoe box is so torn up that the boots slid out and were just crumpled down in the bottom of the bag with all of the tissue paper! Why the hell would you ship a huge boot box in a plastic bag instead of a box? I guess because the box is so torn and beat up that it isn't worth protecting. Besides that, the boots were an obvious return. They were still unzipped and have creases in the toes!! Someone could have at least taken the time to stuff them with tissue again and zip the damn boots up so they didn't look they had just been returned. The sad part is that this is the SECOND time that I have received a purchase in a beat up shoe box with shoes thrown in it, that was shipped in a plastic bag instead of a shipping box. These boots, unfortunately, are not returnable so I have to exchange them for something else. This is not what I expect when I spend my hard earned money to make a purchase! It doesn't represent your company well and I am going to review this purchase all over the internet. I really love the design of Schutz shoes, but between the rigid return policy, the "all over the place" fit and the other issues I have mentioned- I'M DONE!

Do NOT order from their website! Ordered some shoes from their website, keeping one pair but returning the others but their return policy is all over the place and they are not responding with my return label. All shoes being returned have not been worn and are in original packing. No communication in response to the return process form. A couple of pairs they randomly said could only be exchanged and then on pair they asked for a picture?? Just that one pair?! Who is running this company.

How on earth do these companies still get away with this? Made a purchase and when the shoe arrived the packaging was unprofessional. As for the shoe itself- all the edges looked glued and handpainted over, to try and blend in. I was in disbelief honestly, I laughed. I tried them on and they were extremely cheap, there's no way to walk in them comfortably so I immediately placed them back in the box and requested a refund. Was told no return, exchange only. A BIG HINT to pay attention to was the lack of reviews. Every single shoe on their site has 0-3 listed and when I tried to leave an honest review it wouldnt post, that's not possible for a "successful" brand. The price point on each shoe is absolutely ridiculous. Please do yourself a favor and avoid this. *Update- I finally spoke to someone in customer service who after a little back and forth got the manager to agree to a partial refund. I provided plenty of pictures to show the quality of the shoe and a comparison of a similar price point shoe from another company I had just received, to show there was a clear difference. I did receive a partial refund and appreciated the kindness of the person. But I will never order from this company again, the shoes themselves are useless.

Terrible experience, zero customer service. Unless you know your size and are certain you won't be returning the item, go ahead and order. Otherwise avoid this place like plague. Honestly their customer care is the definition of the worst online shopping experience.

Yes I purchased an order online that oder online for some Jordan 4 then I got email stating they don't sell the product I told the why would they take my money supposedly they don't sell item DO NOT DO. OT BUY FROM THEM They are scammers

Purchased a pair of shoes received them opened up the box did not see anything wrong put them back in the box and kept them in closet till I can wear them which was to a upcoming wedding a few months later. The wedding came I put shoes on when I got out of vehicle notice the metal pin that holds the strap kept coming loose. We’ll In looking I see that metal stick is too short to go in the strap hole so it doesn’t hold. I called Shultz but because several months have gone by they can’t do anything. I even explained to them I don’t want to return the shoes I want to get them fixed charge is only $20 if that. Nope they won’t do that !!! Like I would have known from opening the box and looking at the shoes to see that the strap is not going to hold while u walk that’s not something you see unless u wear the shoes. Some customers buy shoes and don’t wear them right away especially a person like me that has over 100 shoes. the shoes were $199 but got them on sale. So now I have to take new shoes even though there a few months old to go repair them.